Office Manager

Lebco Industries, LP; Dallas (TX); On-site; USD 50,000 - 52,000; Full time

Job summary

Lebco Industries, LP is seeking an Office Manager for its Dallas, TX corporate offices. The role is full-time with salary range $50,000.00 to $52,000.00 annually.

The Office Manager handles day-to-day administration, balances daily business, processes orders, and coordinates store transfers, repairs, and deliveries. Strong organizational, communication, and confidential-information skills are required.

Qualifications

• Minimum 1 year of administrative experience.
• Minimum 6 months of customer service experience.
• Basic math and accounting skills.
• Good planning and organizational skills.
• Excellent communication skills, including oral, written, electronic, and interpersonal.
• Ability to maintain confidential and sensitive information.
• Able to work well with peers and other staff and departments.
• Able to manage multiple tasks without direct supervision and in an efficient and professional manner.
• Communicate with others clearly and effectively.

Responsibilities

• Answer incoming calls and aim for a one-call resolution.
• Balance the previous day’s business, verify accuracy.
• Verify Purchase Orders for quantity, style, cover, options.
• Finalize delivered sales, credits memos, and transfers.
• Transfer inventory between stores as needed.
• Process repair requests.
• Track deliveries and report issues to the Store Manager.
• Ensure deliveries are paid before delivery.
• Provide courteous customer service per guidelines.
• Verify orders and notify Store Manager of discrepancies.
• Notify Sales Associates of order problems or delays.
• Run and review Sales Order Report daily.
• Review Special Orders weekly for pricing.
• Run Sales Order Report sorting SPC codes.
• Enter sales orders, credit memos, and repair orders.
• Finalize sales, credits memos, and inter-store transfers.
• Schedule a sale or credit memo for delivery or pick-up.
• Enter service orders in the system.
• Enter parts costs or schematics and place parts orders.
• Email pictures to La-Z-Boy Corporate and relay decisions.
• Maintain communications with Customer Service Department.

Skills

Administrative experience

Customer service

Mathematical skills

Planning and organization

Communication skills

Confidential information handling

Team collaboration

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Manager

Full-time Regular Lebco Industries, LP Corporate Offices, Dallas, TX, US

16 days ago Requisition ID: 1343

Salary Range: $50,000.00 To $52,000.00 Annually

POSITION DESCRIPTION, DUTIES AND REQUIREMENTS

PURPOSE OF POSITION:

The Office Manager is responsible for the administration, day-to-day maintenance, and completion of store administrative tasks.

Reports to:Customer Service

Regular Duties and Responsibilities:

1. Daily Functions:

• Answer incoming calls and work toward a one-call resolution.
• Balance the previous day’s business, verifying accuracy.
• Verify that Purchase Orders have the correct quantity, style, cover, and options.
• Finalize delivered sales, credit memos, and in-store transfers (IST).
• Transfer inventory between stores, as needed.
• Process repair requests.
• Track all deliveries and communicate issues to the Store Manager.
• Verify that all deliveries are paid in full before delivery.
• Provide courteous customer service to customers calling the store per established guidelines.

2. Weekly Functions:

• Verify acknowledged orders and notify the Store Manager of discrepancies in quantity, color, style, cover, or options.
• Notify Sales Associates of order problems or delays.
• Run Sales Order Report daily, review open orders, and finalize completed documents.
• Review Special Orders weekly to verify that retail prices match current Lebco pricing.
• Run the Sales Order Report sorting special-order codes (SPC).

Essential Knowledge, Skills, and Experience:

• Maintain a positive attitude and work well in a team environment.
• Minimum 1 year of administrative experience.
• Minimum 6 months of customer service experience.
• Basic math and accounting skills.
• Good planning and organizational skills.
• Excellent communication skills, including oral, written, electronic, and interpersonal.
• Ability to maintain confidential and sensitive information

Able to work well with peers and in cooperation with other staff and departments.

• Able to manage multiple tasks without direct supervision and in an efficient and professional manner.
• Communicate with others clearly and effectively.

Shop Responsibilities

• Take service calls.
• Decide and communicate the type of service - in-home or in-shop service.
• Enter service orders in the system.
• Look up the cost of parts and/or schematics.
• Place orders for parts.
• E-mail pictures to La-Z-Boy Corporate and communicate their decision to the customer.
• Schedule pick-ups or delivery of repaired units.
• Maintain communication with the Customer Service Department.

ADMINISTRATIVE

The In-Store Office Managers are expected to have the following abilities on the GERS computer system:

• Enter a sales order
• Enter a credit memo
• Enter a repair/service order
• Finalize sales, credit memos, and inter-store transfers
• Schedule a sale/credit memo for delivery or pick-up