Sales Manager

4 LZB Retail, Inc.; Village of Orchard Park (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Basic Life Insurance

401k with company match

Paid time off

Holiday pay

Vacation time

Sick time

Job summary

La-Z-Boy Incorporated in the United States seeks a pivotal sales leader to drive growth and build a high-performing team. You will oversee store sales initiatives, coach staff, and ensure exceptional customer experiences while upholding brand values.

Training pay is $20 per hour for 2–6 weeks (no commission). After training, average earnings range from $70,000 to $100,000+ including base, bonus, and uncapped commissions.

Qualifications

• Education: High School or GED Equivalent.
• Experience: 1-3 years in a retail sales role.
• Proficiency in Microsoft Office 365 and strong interpersonal skills.

Responsibilities

• Achieve store and individual sales goals and operating benchmarks.
• Coach and mentor sales staff to improve techniques and performance.
• Ensure brand image, store layout, and customer interactions align with brand guidelines.
• Resolve customer concerns and support promotions and events.

Skills

Microsoft Office 365

Interpersonal communication

Analytical abilities

Goal orientation

Team management

Customer service

Education

High School or GED Equivalent

Tools

Microsoft Office 365

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Job Summary

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Training Pay

$20 per hour for 2-6 weeks (no commission)

Average Annual Earning Potential After Training

$70,000 - $100,000+ (inclusive of base, bonus, and commission)

Job Description

• Process: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives. Promote In-home design program. Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
• People: Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance. Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction. Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values. Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Brand Advocacy: Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards. Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines. Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
• Operations: Resolve customer concerns and other issues that may interfere with efficient sales operations. Support planning and executing sales promotion and events. Collaborate with support teams to ensure flawless execution of operational excellence. Ensure proper execution of all existing and new systems and administrative procedures. Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

SCOPE & IMPACT

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS

• Experience managing in a retail environment with a strong focus on sales
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships

SUPERVISORY RESPONSIBILITIES

none

PHYSICAL DEMANDS/WORK ENVIRONMENT

Ability to lift and/or carry up to 50 pounds. Ability to stand for long periods of time. Nearly continuous use of repetitive hand motions, hearing and listening. Often required to sit, walk, bend and stoop. Subject to inside environmental conditions. Ability to pass background and drug screen.

OTHER DUTIES

What You Can Expect: Training Pay: $20 per hour for 2-6 weeks (no commission) Average Earning Potential After Training: $70,000 - $100,000+ (inclusive of base, commission and bonus) The company will not pay less than state/local minimum wage requirements Post-Training Pay: Base Pay: $10,400 per year Commission & Bonus: Earn more with UNCAPPED commission on written sales - 6% on La-Z-Boy Design Sales and 4% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity up to $1,500 based on achievement of store sales goals Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location. Weekly Hours: 40

Benefits for Employees in the US

• Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.

If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

At La-Z-Boy, we believe people are our most important asset.