Dynamic Office & Operations Manager

La-Z-Boy; Dallas (TX); On-site; USD 50,000 - 52,000; Full time

Job summary

Lebco Industries, LP is seeking an Office Manager in Dallas, TX to oversee daily office administration and store operations, coordinating with Customer Service and multiple departments. Strong communication and organizational skills are essential for success in this role.

The position requires at least 1 year of administrative experience and 6 months of customer service, with solid math skills and the ability to handle confidential information while managing multiple tasks efficiently.

Qualifications

• Maintain a positive attitude and work well in a team environment.
• Minimum 1 year of administrative experience.
• Minimum 6 months of customer service experience.
• Basic math and accounting skills.
• Good planning and organizational skills.
• Excellent communication skills, including oral, written, electronic, and interpersonal.
• Ability to maintain confidential and sensitive information
• Able to work well with peers and in cooperation with other staff and departments.
• Able to manage multiple tasks without direct supervision and in an efficient and professional manner.
• Communicate with others clearly and effectively.

Responsibilities

• Answer incoming calls and work toward a one-call resolution.
• Balance the previous day’s business, verifying accuracy.
• Verify that Purchase Orders have the correct quantity, style, cover, and options.
• Finalize delivered sales, credit memos, and in-store transfers (IST).
• Transfer inventory between stores, as needed.
• Process repair requests.
• Track all deliveries and communicate issues to the Store Manager.
• Verify that all deliveries are paid in full before delivery.
• Provide courteous customer service to customers calling the store per established guidelines.
• Verify acknowledged orders and notify the Store Manager of discrepancies in quantity, color, style, cover, or options.
• Notify Sales Associates of order problems or delays.
• Run Sales Order Report daily, review open orders, and finalize completed documents.
• Review Special Orders weekly to verify that retail prices match current Lebco pricing.
• Run the Sales Order Report sorting special-order codes (SPC).
• Take service calls.
• Decide and communicate the type of service - in-home or in-shop service.
• Enter service orders in the system.
• Look up the cost of parts and/or schematics.
• Place orders for parts.
• E-mail pictures to La-Z-Boy Corporate and communicate their decision to the customer.
• Schedule pick-ups or delivery of repaired units.
• Maintain communication with the Customer Service Department.

Skills

Administrative experience

Customer service experience

Basic math

Planning and organizational skills

Excellent communication

Confidential information handling

Teamwork

Multitasking

GERS system

Tools

GERS system

Job description

Lebco Industries, LP is seeking an Office Manager in Dallas, TX to oversee daily office administration and store operations, coordinating with Customer Service and multiple departments. Strong communication and organizational skills are essential for success in this role.

The position requires at least 1 year of administrative experience and 6 months of customer service, with solid math skills and the ability to handle confidential information while managing multiple tasks efficiently.