Office Associate I

2 LZB Manufacturing, Inc.; Arizona; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

401(k) match

Job summary

La-Z-Boy Incorporated seeks an Administrative Specialist to support Distribution Center operations, assisting stores, customers, vendors, and supervisors to ensure a world-class service experience. You will help with billing, accounting, supply purchasing and reconciliation, and parts ordering.

This role requires strong Office skills, willingness to learn RMS WMS, and ability to multitask in a fast-paced environment at the Phoenix-area DC.

Qualifications

• High School Diploma or GED required.
• Proficiency with Office software including email, Excel, Word, and potentially PowerPoint.
• Requires interest and aptitude to learn RMS WMS system in-depth and repeatedly.

Responsibilities

• Follow-up and resolves delivery issues via email or phone by customers, stores, and drivers.
• Compile and maintain Distribution Center statistics via review of delivery documents.
• Contacts and surveys delivery customers directly.
• Reviews upcoming delivery routes for to maximize delivery capacity and cost-effective routes.
• Order, receive, monitor and schedule parts for company and customer-owned merchandise being repaired before storage or delivery.
• Assist walk-in customers needing assistance with pick-up orders.

Skills

MS Office (Excel/Word/Outlook)

MS Excel

MS Word

MS PowerPoint

RMS WMS

Education

High School Diploma or GED

Tools

RMS WMS

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary

Supports the administrative functions of the Distribution Center including providing support to stores, customers, vendors, and supervisors. Ensures all contact with customers supports a world-class customer service experience. In addition, this position supports the daily operation of the business including billing, accounting, supply purchasing and reconciliation, and ordering of parts.

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

• Follow-up and resolves delivery issues via email or phone by customers, stores, and drivers.
• Compile and maintain Distribution Center statistics via review of delivery documents.
• Contacts and surveys delivery customers directly.
• Reviews upcoming delivery routes for to maximize delivery capacity and cost-effective routes.
• Order, receive, monitor and schedule parts for company and customer-owned merchandise being repaired before storage or delivery.
• Assist walk-in customers needing assistance with pick-up orders.

SCOPE & IMPACT

Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customer's or store's satisfaction.

MINIMUM REQUIREMENTS

• High School Diploma or Ged
• Proficiency with Office software including email, excel, word, and potentially power-point.
• Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.

PREFERRED REQUIREMENTS

• Ability to learn and use a Retail Management System and Warehouse Management System

SUPERVISORY RESPONSIBILITIES

none

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Office environment / no specific or unusual physical or environmental demands.
• Often required to sit, repetitive hand motion (such as typing), hear, listen, talk, stand, and walk.
• Seldom required to bend, stoop, climb stairs, climb ladders, kneel, squat, reach overhead, push, pull.
• Not required to Crouch, crawl, or shovel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours

40

Benefits for Employees in the US

• Medical
• Vision
• Dental
• Basic Life Insurance
• available 401(k) retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
• More information can be found via: https://learn.bswift.com/la-z-boy

Travel Requirement

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Equal Opportunity Employer

• We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort.
• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• We are an equal opportunity employer.

Accommodations

If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

Come experience the power of comfort in your career!

At La-Z-Boy, we believe people are our most important asset. From our manufacturing facilities and Furniture Galleries to our LEED-certified world headquarters, we empower our people to build something amazing every day. If you’re ready to join an industry-leading organization that values passion, innovation, and helping our communities, you’re ready to explore La-Z-Boy. There are chairs that need to be filled at La-Z-Boy. Find out if there’s one for you. La-Z-Boy has been building incredible furniture since 1927, and there’s a reason people still want La-Z-Boy in their homes—and more importantly, a reason great people are proud to be part of our company. We represent decades of hard-working, talented individuals coming together across the globe to continue our legacy and propel us into the future.