Office Manager

Floor Coverings International; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company in flooring solutions is seeking an Office Manager to enhance business operations and customer experience. This role is key in managing client communications and overseeing projects, ensuring satisfaction. The ideal candidate will have strong leadership and multitasking abilities within a supportive and professional environment. Compensation is competitive, with bonuses and professional development opportunities.

Benefits

Bonus based on performance

Company parties

Paid time off

Training & development

Company-provided equipment

Qualifications

• Proven experience in office/production management; industry knowledge is an asset.
• Strong communication skills for managing interactions effectively.
• Ability to multitask, prioritize, and maintain attention to detail.

Responsibilities

• Build and nurture strong relationships with clients for satisfaction.
• Coordinate and manage lead appointments for sales team.
• Assist in executing local marketing tactics to drive engagement.

Skills

Communication Skills

Organized and Detail-Oriented

Leadership Abilities

Proactive and Independent

Tech Savvy

Tools

Salesforce

Outlook

Google Suite

Excel

Job description

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Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Training & development
  
  
  

Job Title: Office Manager

Location: 7027 Twin Hills Ave. Dallas, TX 75231

Company Overview:

Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:

As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. You’ll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, and outstanding communication skills to uphold our high standards. Your ability to create a welcoming and structured office environment will be instrumental in the success and growth of our franchise.

Compensation, Benefits and Perks:

• Competitive Salary: $50,000- $60,000 based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events.
  
  
  

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Communicate with, and supply data to, bookkeeper on a regular basis.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.
  
  
  

What We’re Looking For:

• Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset, but not a requirement.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively. Bilingual English/Spanish is a standout skill but not a requirement.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to take action in complex environments, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.
  
  
  

Meet Patrick – Newest Owner of Floor Coverings International in Dallas

Patrick is the proud new owner of Floor Coverings International in Dallas. With a background in public accounting and technology, he brings a wealth of knowledge and a deep understanding of business operations, customer care, and the importance of building a strong team culture.

Patrick and his wife, Alex, have been married for six years and are the proud parents of a lively two-year-old daughter. They lead an active lifestyle—whether it's playing golf and pickleball, taking family walks, or weightlifting together. Last year, they even ran a half marathon as a couple, showing their shared commitment to goals and perseverance.

Both Patrick and Alex come from entrepreneurial families, which has instilled in them a strong work ethic and a passion for building something meaningful. That foundation drives their desire to grow a thriving business and take exceptional care of their customers. Patrick is excited to apply his experience and values to create not just a successful company, but a true business family within the Floor Coverings International network.

Ready to Join Our Team?

If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the greater Dallas area!!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

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