Office Manager

Right at Home Boston Northwest; Barnstable (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

PTO

Health, Dental & Vision Insurance

401(k) with up to 4% Employer Match

Paid Mileage for Local Travel

Job summary

Right at Home Boston Northwest & Cape Cod is seeking an experienced Office Manager for our Hyannis office. You will oversee daily operations, recruit caregivers, support scheduling and client service, and build relationships with clients and community partners.

The role offers a base salary of $65,000–$80,000 depending on experience, plus an incentive program and comprehensive benefits. Travel within Cape Cod is expected as the office grows.

Qualifications

• Bachelor's degree preferred or equivalent experience in related field.
• 3+ years in home care, healthcare, staffing, office operations, client services, or a related field.
• Experience with caregiver recruitment, scheduling, client service, sales, business development, or team coordination is preferred.
• Excellent communication, organization, judgment, follow-through, and relationship-building skills.
• Willingness to travel throughout Cape Cod.

Responsibilities

• Help manage daily Hyannis office operations and provide responsive support to clients and caregivers.
• Recruit caregivers through job boards, outreach, referrals, and community relationships; coordinate screening, interviewing, hiring, onboarding, and orientation.
• Support caregiver scheduling and client-caregiver matching, resolve time-sensitive changes, and promote reliable coverage and continuity of care.
• Support prospective-client inquiries, intake, onboarding, and care-start coordination as needed.
• Build trusted relationships with clients, families, caregivers, referral partners, and community organizations throughout Cape Cod.
• Track hiring, staffing, client activity, service quality, and other key indicators; turn growth goals into practical action.
• Partner with established operations, care management, and nursing teams to solve problems, improve processes, and support consistent, compliant operations.

Skills

Communication

Organization

Judgment

Relationship-building

Follow-through

Education

Bachelor's degree preferred

Tools

Computer proficiency

Driver's license

Job description

Are you an experienced operations professional who enjoys solving problems, building teams, and creating excellent experiences? Would you like to help grow a new office serving older adults and their families?

At Right at Home Boston Northwest & Cape Cod, we are seeking a resourceful, relationship-focused Office Manager for our new Hyannis office. Supported by our established operations team, you will coordinate daily operations, recruit caregivers, support scheduling and client service, build relationships, and help grow the Cape Cod office.

Why You'll Love Working With Us:

• Competitive Salary, Incentive & Full Benefits

  • $65,000-$80,000 base salary, based on experience, plus a performance-based incentive with additional upside as the Cape Cod office grows.

  • Paid Time Off (PTO)

  • Health, Dental & Vision Insurance

  • 401(k) with up to 4% Employer Match

  • Paid Mileage for Local Travel

• Launch Impact With Established Support

  • Own local coordination with support from experienced recruiting, scheduling, care management, nursing, and leadership teams.

• Growth, Variety & Leadership Opportunity

  • Gain broad home-care operating experience, with room to take on broader leadership responsibilities as the office and local team grow.

Your Role as Office Manager:

• Help manage daily Hyannis office operations and provide responsive support to clients and caregivers.

• Recruit caregivers through job boards, outreach, referrals, and community relationships; coordinate screening, interviewing, hiring, onboarding, and orientation.

• Support caregiver scheduling and client-caregiver matching, resolve time-sensitive changes, and promote reliable coverage and continuity of care.

• Support prospective-client inquiries, intake, onboarding, and care-start coordination as needed.

• Build trusted relationships with clients, families, caregivers, referral partners, and community organizations throughout Cape Cod.

• Track hiring, staffing, client activity, service quality, and other key indicators; turn growth goals into practical action.

• Partner with established operations, care management, and nursing teams to solve problems, improve processes, and support consistent, compliant operations.

What We're Looking For:

• Bachelor's degree preferred or equivalent experience; three or more years in home care, healthcare, staffing, office operations, client services, or a related field.

• Experience with caregiver recruitment, scheduling, client service, sales, business development, or team coordination; home-care experience strongly preferred.

• Excellent communication, organization, judgment, follow-through, and relationship-building skills.

• A self-directed, collaborative professional with a service and growth mindset who takes initiative and adapts as the office grows.

• Computer proficiency; valid driver's license, insured vehicle, and ability to travel throughout Cape Cod.

Right at Home is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other status protected by law. Each Right at Home office is independently owned and operated.