Office Manager

External SA Recycling; Balch Springs (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

External SA Recycling is seeking an Office Manager to oversee administrative and customer service teams in our Texas facilities. You will ensure quality standards, enforce policies, and support management in daily operations.

The role requires strong communication, organization, and the ability to train staff. A background check, medical and drug testing, and bilingual English/Spanish skills are a plus. High school diploma or GED is preferred.

Qualifications

• Must pass a medical physical and drug test.
• Must pass a background check and credit check.
• Preferred – high school diploma or GED and/or foreign education acceptable.
• Bi-lingual (English & Spanish) language skills a plus.
• Ability to communicate effectively; understand direction and use basic math.

Responsibilities

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Job description

Job Duties

Including, but not limited to:

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

• Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Preferred – high school diploma or GED and/or foreign education acceptable
• Bi-lingual (English & Spanish) language skills a plus
• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
• Utilize MS Office to produce reports in various combinations to all readers and audiences
• Minimum 5 years previous experience in a similar or business program environment required

Job Expectations

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

• Work Environment: Office, with occasional visits through the scrap metal facility
• Equipment & Tools: Office with occasional need for PPE
• Physical Demand Level: Light
• Work Capacity: Office Manager Work Capacity
• Sensory Demands: Hearing, vision, touch, smell and taste
• Hand Movements: Repetitive motions, gripping,