Office Manager

SA Recycling LLC; Balch Springs (TX); Hybrid; USD 52,000 - 64,000; Full time

Job summary

SA Recycling LLC is seeking a results-oriented supervisor to lead office and customer service teams at our Balch Springs facility. You will ensure quality standards, proper procedures, and timely responsiveness to customer inquiries while enforcing safety and environmental rules.

The role requires strong communication, bilingual abilities, and experience with MS Office to generate reports and support management decisions.

Qualifications

• Must pass a medical physical and drug test.
• Must pass a background check and credit check.
• Preferred – high school diploma or GED.
• Bi-lingual English & Spanish a plus.
• Ability to communicate effectively and use basic math.

Responsibilities

• Resolve customer complaints and answer questions about policies.
• Supervise office, administrative, or customer service staff to ensure quality and deadlines.
• Provide guidance to employees in handling problems and escalated disputes.
• Implement policies, procedures, and service standards with management.
• Discuss job performance issues and identify causes and solutions.
• Train employees in duties and company policies; arrange training as needed.
• Evaluate performance and recommend personnel actions.
• Review records related to production, payroll, and shipping to verify details.
• Recruit, interview, and select employees.
• Keep work areas neat and orderly and maintain a clean workspace.
• Attend regularly and be punctual as essential job functions.
• Organize materials for efficient space usage.
• Dispose of waste materials properly and ensure safety and hygiene.
• Inspect for complete cleanup and maintain ongoing housekeeping.

Skills

Communication skills

Bilingual English/Spanish

Basic math

Education

High school diploma or GED

Foreign education acceptable

Tools

MS Office

Job description

• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

• Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Preferred – high school diploma or GED and/or foreign education acceptable
• Bi-lingual (English & Spanish) language skills a plus
• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
• Utilize MS Office to produce reports in various combinations to all readers and audiences
• Minimum 5 years previous experience in a similar or business program environment required

Job Expectations

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

• Work Environment: Office, with occasional visits through the scrap metal facility
• Equipment & Tools: Office with occasional need for PPE
• Physical Demand Level: Light
• Sensory Demands: Hearing, vision, touch, smell and taste
• Hand Movements: Repetitive motions, grinding,

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.