Office Manager

Sa-Recycling; Balch Springs (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Sa-Recycling in Balch Springs, TX, is seeking a skilled Office Supervisor to oversee administrative tasks, coordinate customer service, and ensure adherence to quality standards and deadlines.

You will guide office staff, address escalated complaints, train employees, and monitor records for accuracy while promoting safety and efficient workflow.

The ideal candidate has strong communication skills, experience in a similar environment, and bilingual English and Spanish abilities.

Qualifications

• Prior experience in a similar or business program environment (minimum 5 years)
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Bi-lingual English & Spanish a plus
• High school diploma or GED preferred

Responsibilities

• Resolve customer complaints and answer questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards and deadlines.
• Provide guidance in handling difficult problems and resolving escalated complaints.
• Implement company policies, procedures, and service standards with management.
• Discuss job performance problems and work on resolving issues.
• Train employees in job duties and company policies; arrange training as needed.
• Evaluate employee performance and conformance to regulations.
• Review records on production, payroll, and shipping to verify details and evaluate performance.
• Recruit, interview, and select employees.
• Maintain clean and orderly work areas and ensure regular attendance.
• Organize materials for efficient space use.
• Dispose of waste materials properly and conduct inspections to ensure cleanup.
• Maintain workplace safety and hygiene as an ongoing priority.

Job description

• Resolve customer complaints, and answer customers’ questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and company policies, or arrange for training to be provided.
• Evaluate employees’ job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance
• Recruit, interview, and select employees
• Clean up work area at the end of shift
• Keep work areas neat and orderly
• Regular attendance and punctuality are essential job functions
• Organizing materials to have more effective use of space
• Dispose of various waste materials in the appropriate manner
• Inspection to ensure cleanup is completed
• Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

• Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.
• Must pass a medical physical and drug test
• Must pass a background check and credit check
• Preferred – high school diploma or GED and/or foreign education acceptable
• Bi-lingual (English & Spanish) language skills a plus
• Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
• Utilize MS Office to produce reports in various combinations to all readers and audiences
• Minimum 5 years previous experience in a similar or business program environment required

Job Expectations

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

• Work Environment: Office, with occasional visits through the scrap metal facility
• Equipment & Tools: Office with occasional need for PPE
• Physical Demand Level: Light
• Sensory Demands: Hearing, vision, touch, smell and taste
• Hand Movements: Repetitive motions, gripping,

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.