Insurance Restoration Estimator

1800 Water Damage of Birmingham,Al; Pikesville (MD); On-site; USD 34,440 - 55,104; Full time

Job summary

1-800 WATER DAMAGE is seeking a Project Lead in Maryland. You will work with technicians, coordinators, and supervisors to deliver excellent customer service and project management. You’ll schedule daily and after-hours work and maintain accurate job records in our software.

Qualified candidates have 3–5 years in insurance restoration, a valid driver’s license, and proficiency in Xactimate (XM8), MICA, and Symbility. This full-time on-site role offers competitive pay and growth opportunities.

Qualifications

• High School Diploma or GED mandatory.
• 3–5 years of experience in insurance restoration.
• Valid driver's license and clean driving record.
• Proficiency in Xactimate (XM8), MICA, and Symbility.

Responsibilities

• Receive and process new loss intakes via phone, email, and fax.
• Sketch new losses using Xactimate (XM8).
• Monitor and update job status in MICA, ensuring all communications and documentation are complete.
• Check updates daily in XactAnalysis, Alacrity, and Lions Bridge.
• Ensure field paperwork is accurate and current.
• Maintain and update Dropbox daily with job files, status updates, and finalized billing.
• Schedule subcontractors and technicians for daily assignments.
• Coordinate testing for mold and asbestos as required.
• Review completed worksite and technician paperwork before closing projects.

Skills

Problem-solving

Follow written and verbal instructions

Education

High School Diploma or GED

Tools

Xactimate XM8

MICA

Symbility

Job description

Company Overview

1-800 WATER DAMAGE is a trusted property restoration company serving customers nationwide. With locations spanning coast to coast, we help home and business owners restore their properties and their peace of mind after damage from water, fire, mold, or other disasters. Our team is fully vetted, IICRC‑certified, and insured.

Job Summary

The Project Lead works closely with technicians, mitigation and construction coordinators, and supervisors to deliver outstanding customer service and project management. The role includes scheduling employees and subcontractors for daily and after‑hours work, communicating project details with clients, and maintaining accurate job records in our software systems.

Responsibilities

• Receive and process new loss intakes via phone, email, and fax.
• Sketch new losses using Xactimate (XM8).
• Monitor and update job status in MICA, ensuring all communications and documentation are complete.
• Check updates daily in XactAnalysis, Alacrity, and Lions Bridge.
• Ensure field paperwork is accurate and current.
• Maintain and update Dropbox daily with job files, status updates, and finalized billing.
• Schedule subcontractors and technicians for daily assignments.
• Coordinate testing for mold and asbestos as required.
• Review completed worksite and technician paperwork before closing projects.

Qualifications

• Prerequisite knowledge and proficiency in:
• Xactimate (XM8)
• MICA
• Symbility
• High School Diploma or GED mandatory.
• 3–5 years of experience in insurance restoration.
• Valid driver’s license and clean driving record.
• Strong problem‑solving skills, sound judgment, and the ability to follow written and verbal instructions.

Compensation

$25.00 - $40.00 per hour.