Office & IT Support Coordinator

Therapy-Source-49e490df; Harmonville (PA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Hybrid schedule

40-hour week

Job summary

Therapy Source is seeking a tech-savvy Office & IT Support Coordinator to join our Operations team in Plymouth Meeting. You’ll be the first face for tech help, enable smooth onboarding, and keep office systems humming.

This full-time hybrid role requires 2+ years in IT support, comfort with Microsoft 365, strong organization, and clear communication. You’ll coordinate with vendors, manage devices, and support our TheraWeb platform.

Qualifications

• 2+ years in IT support, help desk, or office coordination.
• Proficient with Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive, Excel).
• Strong troubleshooting skills for everyday IT issues like email, video calls, printers, and connectivity.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Be the IT hero, field day-to-day tech questions and issues and get people back up and running fast.
• Own the tech lifecycle: onboarding/offboarding, user access, licenses, and asset tracking.
• Be the vendor whisperer: coordinate with IT vendor and service partners to keep projects on track.
• Champion security: support MFA enrollment and flag suspicious activity.
• Keep knowledge flowing: maintain knowledge base, checklists, and recurring reports.
• Run a great office: facilities coordination and welcoming shared spaces.
• Support our providers: administer TheraWeb and manage the Loaner Library of materials.

Skills

Troubleshooting

Organization

Communication

Discretion with confidential info

Education

Degree in Information Technology

Technical certification

Tools

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel)

Job description

Ready to be the go-to person who keeps everything running?

Since 2001, Therapy Source has been on a mission to help pave the way for children's success worldwide. What started as a two-person, home-based operation founded by a practicing school-based therapist has grown into a national leader in school-based special education staffing, now supporting hundreds of K-12 schools and districts across the country with speech-language pathology, occupational therapy, physical therapy, school psychology, special education, and mental health services - delivered both in person and through our teletherapy platform, TheraWeb®. Our growth has earned us recognition as one of the Fastest Growing Staffing Companies by Inc. Magazine, SI Analyst, and the Philadelphia Business Journal - and it's powered by a team that genuinely cares about the providers and schools we serve.

Therapy Source is looking for a tech-savvy, super-organized Office & IT Support Coordinator to join our Operations team. If you're the friend everyone calls when their Wi-Fi acts up, the coworker who has a system for everything, and someone who genuinely likes helping people solve problems - this role was made for you.

You’ll be the first face (or friendly voice) our team turns to for tech help, the person who makes sure new hires have everything they need on day one, and the coordinator who keeps our office and vendor relationships humming. No two days look exactly the same, and that’s the fun of it.

What You’ll Be Doing

Be the IT hero. Field day-to-day tech questions and issues – passwords, MFA, Outlook, Teams, Zoom, printers, and more – and get people back up and running fast, in person or remotely.

Own the tech lifecycle. Handle onboarding and offboarding, manage user access and licenses across our business systems, and keep an accurate pulse on every laptop, monitor, and gadget we own.

Be the vendor whisperer. Coordinate with our IT vendor and other service partners on everything from equipment repairs to office maintenance – you’ll be the calm, organized voice keeping projects on track.

Champion security. Support MFA enrollment, flag anything suspicious, and help protect the confidential information our team and providers count on.

Keep knowledge flowing. Maintain our knowledge base, checklists, and recurring reports so good information is always easy to find.

Run a great office. From facilities coordination to keeping shared spaces functional and welcoming, you’ll help make our workplace one people enjoy showing up to.

Support our providers. Administer our TheraWeb platform, manage the Loaner Library of assessment materials, and help our network of providers do their best work.

What You Bring

• A degree in Information Technology (technical certification is a nice bonus)
• 2+ years in IT support, help desk, office coordination, or a similar role
• Real comfort with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel)
• A knack for troubleshooting the everyday stuff – email, video calls, printers, connectivity
• Top-notch organization skills and the ability to juggle priorities without dropping the ball
• Clear, professional communication – written and verbal
• Good judgment and discretion with confidential information

Why You’ll Like It Here

• Full-time role with a steady 40-hour week
• Hybrid schedule – onsite 3 days a week at our Plymouth Meeting office, remote the rest with approval
• Mileage reimbursed for any local travel
• A role where your work is visible and genuinely appreciated – you’ll be the person who makes everyone else’s day easier