Pediatric Family Care Coordinator

THE PLAYROOM INC and Mrs. Myers' Learning Lab; Racine (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Professional Development

Childcare Co-op

Holiday Pay

401(k)

401(k) matching

Performance Bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A childcare and therapy center in Racine, WI, is searching for a Family Care Coordinator to serve as a liaison between patients and the practice. The role requires a highly organized individual with excellent customer service skills to manage scheduling and ensure patient care runs smoothly. Candidates should have a high school diploma and previous experience in a medical or therapy environment is preferred. Apply now to be a vital part of our team!

Qualifications

• Previous experience in a medical or therapy clinic is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.

Responsibilities

• Coordinate schedules between patients and therapists.
• Manage staffing needs and updates.
• Assist in hiring and training new staff.

Skills

Empathy

Organization

Customer Service

Multitasking

Communication

Education

High school diploma or GED

Tools

Medical records software

Google Drive

Job description

Benefits

• Professional Development
• Childcare Co-op
• Holiday Pay in addition to PTO
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

Looking for a dynamic role that keeps you on your toes? Meet the Family Care Coordinator! This superhero tackles any and all patient problems head‑on, acting as the ultimate liaison between patients and the practice to keep those pesky issues from spreading. Your mission? Help patients and their families navigate their concerns by helping solve their problems and celebrate their successes! As the Family Care Coordinator, you'll juggle schedules like a pro, coordinating daily with therapists and families to ensure everything runs like a well‑oiled machine. Regular meet‑ups with therapists will be your norm, making sure their schedules are spot‑on and they have all they need to work their magic.The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills. Your ultimate goal: create happy patients who are in the loop and have their problems solved. With stellar communication skills and top‑notch control, you'll contain any confusion patients might stir up, ensuring smooth coordination between everyone involved. Ready to be the glue that holds it all together? Apply now and become the Family Care Coordinator extraordinaire! The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.

Responsibilities

• Juggle internal and external staffing needs like a circus performer.
• Play matchmaker by assigning clients to the perfect clinicians.
• Master the art of cloud‑based scheduling software (no rain, just efficiency).
• Keep a magic list of on‑call and backup staff for those last‑minute "we need a hero" moments.
• Be the town crier, keeping caregivers in the loop about any schedule updates or changes.
• Keep managers and clients in the know about any schedule or staffing shake‑ups.
• Be a superhero sidekick in hiring, training, and managing new staff.
• Lend a helping hand to the billing team with their documentation dilemmas.
• Coordinate like a boss with physician offices to keep documents and services in sync

Requirements

• High school diploma or GED (because we need you to know your ABCs and 123s).
• Previous experience in a medical or therapy clinic a plus or in a similar role (because practice makes perfect).
• Organizational skills that would make Marie Kondo proud, with a keen eye for detail (nothing gets past you!).
• Comfortable using medical records software, Google Drive, and other computer programs (you’re basically a tech wizard).
• Ability to multitask and prioritize like a pro (juggling flaming swords? No problem).
• Excellent customer service and interpersonal skills (your charm is your superpower).