Office & IT Support Coordinator

Therapy Source; Harmonville (PA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

40-hour week

Hybrid schedule

Mileage reimbursement

Recognition in team

Job summary

Therapy Source is seeking an IT-savvy Office & IT Support Coordinator to keep our Plymouth Meeting operations running smoothly. You’ll be the first line of tech support, ensure new hires have everything they need on day one, and coordinate office systems with vendors.

You’ll manage Microsoft 365 apps, MFA security, and our knowledge base, while keeping devices and licenses up to date. This role blends hands-on IT work with friendly, collaborative teamwork in a growing company.

Qualifications

• 2+ years in IT support, help desk, or office coordination.
• Proficient with Microsoft 365 applications (Outlook/Teams/SharePoint).
• Ability to onboard/offboard users and manage licenses.

Responsibilities

• Be the IT hero: handle day-to-day tech questions and issues.
• Own onboarding/offboarding and manage user access and licenses.
• Coordinate with vendors for equipment repairs and office needs.
• Support MFA enrollment and protect confidential information.
• Maintain knowledge base and recurring reports.
• Keep the office facilities and shared spaces functional.

Skills

IT support experience

Microsoft 365 proficiency

Organization skills

Clear communication

Problem solving

Discretion with confidential info

Education

Degree in Information Technology

IT certification preferred

Tools

Microsoft 365

Job description

Ready to be the go-to person who keeps everything running?

Since 2001, Therapy Source has been on a mission to help pave the way for children's success worldwide. What started as a two-person, home-based operation founded by a practicing school-based therapist has grown into a national leader in school-based special education staffing, now supporting hundreds of K-12 schools and districts across the country with speech-language pathology, occupational therapy, physical therapy, school psychology, special education, and mental health services - delivered both in person and through our teletherapy platform, TheraWeb®. Our growth has earned us recognition as one of the Fastest Growing Staffing Companies by Inc. Magazine, SI Analyst, and the Philadelphia Business Journal - and it's powered by a team that genuinely cares about the providers and schools we serve.

Therapy Source is looking for a tech-savvy, super-organized Office & IT Support Coordinator to join our Operations team. If you're the friend everyone calls when their Wi-Fi acts up, the coworker who has a system for everything, and someone who genuinely likes helping people solve problems - this role was made for you.

You’ll be the first face (or friendly voice) our team turns to for tech help, the person who makes sure new hires have everything they need on day one, and the coordinator who keeps our office and vendor relationships humming. No two days look exactly the same, and that’s the fun of it.

What You’ll Be Doing

Be the IT hero. Field day-to-day tech questions and issues – passwords, MFA, Outlook, Teams, Zoom, printers, and more – and get people back up and running fast, in person or remotely.

Own the tech lifecycle. Handle onboarding and offboarding, manage user access and licenses across our business systems, and keep an accurate pulse on every laptop, monitor, and gadget we own.

Be the vendor whisperer. Coordinate with our IT vendor and other service partners on everything from equipment repairs to office maintenance – you’ll be the calm, organized voice keeping projects on track.

Champion security. Support MFA enrollment, flag anything suspicious, and help protect the confidential information our team and providers count on.

Keep knowledge flowing. Maintain our knowledge base, checklists, and recurring reports so good information is always easy to find.

Run a great office. From facilities coordination to keeping shared spaces functional and welcoming, you’ll help make our workplace one people enjoy showing up to.

Support our providers. Administer our TheraWeb platform, manage the Loaner Library of assessment materials, and help our network of providers do their best work.

What You Bring

• A degree in Information Technology (technical certification is a nice bonus)
• 2+ years in IT support, help desk, office coordination, or a similar role
• Real comfort with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel)
• A knack for troubleshooting the everyday stuff – email, video calls, printers, connectivity
• Top-notch organization skills and the ability to juggle priorities without dropping the ball
• Clear, professional communication – written and verbal
• Good judgment and discretion with confidential information

Why You’ll Like It Here

• Full-time role with a steady 40-hour week
• Hybrid schedule – onsite 3 days a week at our Plymouth Meeting office, remote the rest with approval
• Mileage reimbursed for any local travel
• A role where your work is visible and genuinely appreciated – you’ll be the person who makes everyone else’s day easier