Office & Facilities Manager

Wattpad; El Segundo (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Full health benefits

RRSP matching

Parental leave top-up

Flexible hours

Hackathons

Job summary

Wattpad in Los Angeles is seeking an Office & Facilities Manager to lead a two-person team and own day-to-day operations, safety, and visitor experience.

You will develop scalable processes, implement SOPs, coordinate events, manage budgets, and partner with HR, IT, and security to create a welcoming, efficient workplace.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in workplace operations, office management, facilities, hospitality, or a related field.
• 2+ years of people management experience.
• Hands-on, proactive mindset with the judgment to know when to solve problems personally and when to engage the right resources.
• Strong organizational, project management, and communication skills with exceptional attention to detail.

Responsibilities

• Oversee all day-to-day workplace and facilities operations, ensuring a safe, organized, and welcoming office environment.
• Manage relationships with building management, vendors, contractors, and service providers.
• Plan and execute employee events, executive visits, company meetings, and workplace initiatives from concept through execution.
• Own the end-to-end visitor experience, ensuring every guest receives a professional and welcoming experience.
• Develop, document, and continuously improve SOPs, playbooks, and operational workflows that create consistency and scalability.
• Create self-service resources, office guides, and employee communications that empower employees while establishing clear service boundaries.
• Identify opportunities to improve efficiency, automate processes, and leverage AI to enhance workplace operations.
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and facilities projects.
• Partner closely with HR, IT, Security, Finance, and business leaders to support company initiatives.
• Ensure workplace safety, emergency preparedness, and compliance with company policies and building requirements.
• Lead by example by proactively addressing workplace needs, whether coordinating vendors, assembling furniture, troubleshooting office issues, preparing for events, or jumping in wherever support is needed.

Skills

Vendor management

Facilities management

Budget management

Cross-functional coordination

Project management

Organizational skills

Communication skills

AI in workplace ops

SOPs development

Process improvement

Scalable systems

Workplace operations

People management

Education

Bachelor's degree or equivalent experience

Job description

• We're looking for a hands-on leader to build and elevate the workplace experience for our Los Angeles office
• As the Office & Facilities Manager, you'll oversee office operations, facilities, employee events, and visitor experience while leading a team of two Office Coordinators
• This role is equal parts strategist and doer
• You'll create scalable systems, establish operational standards, and leverage technology to continuously improve how our workplace operates
• Just as importantly, you'll lead by example, stepping in wherever needed to ensure our office remains welcoming, organized, and running at its best
• Employment Type: Full-Time, Temporary (12-Month Assignment)
• Schedule: Onsite Monday–Friday, 10:00 a.m.–7:00 p.m. PT (40 hours per week)
• Lead and inspire a team of two Office Coordinators, cultivating a shared commitment to high-quality service and collective success
• Oversee all day-to-day workplace and facilities operations, ensuring a safe, organized, and welcoming office environment
• Manage relationships with building management, vendors, contractors, and service providers
• Plan and execute employee events, executive visits, company meetings, and workplace initiatives from concept through execution
• Own the end-to-end visitor experience, ensuring every guest receives a professional and welcoming experience
• Develop, document, and continuously improve SOPs, playbooks, and operational workflows that create consistency and scalability
• Create self-service resources, office guides, and employee communications that empower employees while establishing clear service boundaries
• Identify opportunities to improve efficiency, automate processes, and leverage AI to enhance workplace operations
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and facilities projects
• Partner closely with HR, IT, Security, Finance, and business leaders to support company initiatives
• Ensure workplace safety, emergency preparedness, and compliance with company policies and building requirements
• Lead by example by proactively addressing workplace needs, whether coordinating vendors, assembling furniture, troubleshooting office issues, preparing for events, or jumping in wherever support is needed

Benefits

• Full health benefits
• Career development & Mentorship opportunities
• RRSP matching
• Generous parental Leave top-up
• Flexible hours
• Regular hackathons
• Healthy snacks & drinks
• Your choice of hardware
• Monthly work-from-home allowance
• Beautiful offices in Toronto and Halifax
• Easy access to transit

• Proven experience managing vendors, facilities, budgets, and multiple cross-functional projects
• Ability to thrive in a fast-paced, evolving environment while delivering an exceptional employee and visitor experience
• Strong organizational, project management, and communication skills with exceptional attention to detail
• Comfortable leveraging AI and technology to improve efficiency and service delivery
• Experience creating SOPs, improving operational processes, and building scalable systems
• Bachelor's degree or equivalent experience
• 5+ years of experience in workplace operations, office management, facilities, hospitality, or a related field
• A hands-on, proactive mindset with the judgment to know when to solve problems personally and when to engage the right resources
• 2+ years of people management experience