This is a multi-disciplinary, strategic leadership role responsible for delivering safe, efficient, and engaging workplaces across North America. The Senior Facilities & Office Manager leads office administration teams, oversees corporate facilities operations, manages vendor and landlord relationships, and supports large-scale initiatives including new office build-outs, renovations, and business continuity planning. The role blends people leadership, facilities expertise, and hands‑on execution, ensuring operational excellence while fostering collaboration across departments and locations.
Responsibilities
- Lead, coach, and develop Office Managers and Office Administrators across North America
- Participate in hiring, onboarding, training, performance management, and appraisals
- Foster a culture of curiosity, accountability, and continuous improvement
- Guide teams through organizational change with clear communication and proactive engagement
- Act as escalation point for complex people, office, or facilities‑related issues
Office & Employee Experience Management
- Oversee office operations including supplies, inventory, event logistics, and administrative support
- Ensure consistency in service delivery and employee experience across locations
- Support large‑scale internal meetings and events in partnership with vendors
- Compose and distribute internal office communications as needed
- Oversee day‑to‑day facilities operations across all locations
- Manage:
- HVAC and mechanical systems
- Security and card access systems
- Visitor access and coordination with property security teams
- Plan and execute office moves, renovations, and space optimization initiatives
- Coordinate repairs, preventive maintenance, and vendor services
- Maintain compliance with facilities policies, risk assessments, and documentation
Health, Safety & Business Continuity
- Ensure compliance with federal, state/provincial, and local health and safety regulations
- Conduct safety inspections and manage emergency preparedness
- Lead implementation and oversight of Workplace Violence Prevention Programs (WVPP), including California compliance and broader rollout as required
- Partner with local leaders to address safety and facilities concerns
Vendor, Landlord & Budget Management
- Manage relationships with landlords and external service providers
- Lead vendor negotiations, onboarding, performance management, and renewals
- Maintain a centralized vendor and resource directory
- Partner with Sourcing on pricing and contract optimization
- Track facilities‑related expenses, manage invoices, and contribute to budget planning
- Oversee vendor‑managed programs (e.g., lunch program), including contracts, participation, issue resolution, and invoice review
Projects, Build‑Outs & Special Initiatives
- Support and manage new office build‑outs, renovations, and relocations
- Assist with research, planning, approvals, timelines, and budgeting for facilities projects
- Engage and manage external suppliers to deliver projects on time and within scope
- Lead or contribute to facilities‑related special projects as assigned
Qualifications
- Proven experience in Facilities Management and Office Management within corporate office environments.
- Strong people leadership experience, including managing managers and indirect teams.
- Experience supporting multi‑site, geographically distributed locations.
- Demonstrated success in:
- Vendor and landlord management
- Contract negotiation and procurement
- Facilities projects and office build‑outs
- Hands‑on knowledge of:
- HVAC and mechanical systems.
- Security and card access systems.
- Comfortable operating in a highly onsite, operational leadership role.