[WEBTOON] Office & Facilities Manager

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands); El Segundo (CA); On-site; USD 90,918,844 - 125,361,600; Full time

Job summary

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands) is seeking an Office & Facilities Manager for the Los Angeles office. You will lead a team of two Office Coordinators, run daily operations, and ensure a welcoming, safe, and well‑organized workplace.

This role combines strategy and hands‑on delivery: creating scalable SOPs, managing budgets and vendors, coordinating events, and leveraging AI to improve efficiency while collaborating with HR, IT, Security, and Finance.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in workplace operations, facilities, or related field.
• 2+ years in people management.
• Experience managing vendors, budgets, and cross‑functional projects.
• Experience creating SOPs and scalable processes.
• Strong organizational, project management, and communication skills.
• Comfortable leveraging AI and technology to improve efficiency.
• Hands‑on, proactive mindset with judgment to solve problems.
• Ability to thrive in a fast‑paced, evolving environment.

Responsibilities

• Lead a team of two Office Coordinators and drive service quality.
• Oversee day‑to‑day workplace and facilities operations.
• Manage relationships with building management, vendors, contractors, and service providers.
• Plan and execute employee events, executive visits, meetings, and initiatives.
• Own end‑to‑end visitor experience with a professional welcome.
• Develop, document, and improve SOPs, playbooks, and workflows.
• Create self‑service resources, office guides, and employee communications.
• Identify opportunities to improve efficiency and leverage AI.
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and projects.
• Partner with HR, IT, Security, Finance, and leaders to support initiatives.
• Ensure workplace safety and compliance with policies and building requirements.
• Lead by example across tasks and support needs.

Skills

People management

Vendor management

Budget management

Operations leadership

Project management

SOP development

Communication

Problem solving

Tech adoption

Education

Bachelor's degree or equivalent experience

Job description

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.

We're looking for a hands‑on leader to build and elevate the workplace experience for our Los Angeles office. As the Office & Facilities Manager, you'll oversee office operations, facilities, employee events, and visitor experience while leading a team of two Office Coordinators.

This role is equal parts strategist and doer. You'll create scalable systems, establish operational standards, and leverage technology to continuously improve how our workplace operates. Just as importantly, you'll lead by example, stepping in wherever needed to ensure our office remains welcoming, organized, and running at its best.

Employment Type: Full-Time, Temporary (12‑Month Assignment)

Schedule: Onsite Monday–Friday, 10:00 a.m.–7:00 p.m. PT (40 hours per week)

Responsibilities

• Lead and inspire a team of two Office Coordinators, cultivating a shared commitment to high‑quality service and collective success.
• Oversee all day‑to‑day workplace and facilities operations, ensuring a safe, organized, and welcoming office environment.
• Manage relationships with building management, vendors, contractors, and service providers.
• Plan and execute employee events, executive visits, company meetings, and workplace initiatives from concept through execution.
• Own the end‑to‑end visitor experience, ensuring every guest receives a professional and welcoming experience.
• Develop, document, and continuously improve SOPs, playbooks, and operational workflows that create consistency and scalability.
• Create self‑service resources, office guides, and employee communications that empower employees while establishing clear service boundaries.
• Identify opportunities to improve efficiency, automate processes, and leverage AI to enhance workplace operations.
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and facilities projects.
• Partner closely with HR, IT, Security, Finance, and business leaders to support company initiatives.
• Ensure workplace safety, emergency preparedness, and compliance with company policies and building requirements.
• Lead by example by proactively addressing workplace needs, whether coordinating vendors, assembling furniture, troubleshooting office issues, preparing for events, or jumping in wherever support is needed.

Minimum Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in workplace operations, office management, facilities, hospitality, or a related field.
• 2+ years of people management experience.
• Proven experience managing vendors, facilities, budgets, and multiple cross‑functional projects.
• Experience creating SOPs, improving operational processes, and building scalable systems.
• Strong organizational, project management, and communication skills with exceptional attention to detail.
• Comfortable leveraging AI and technology to improve efficiency and service delivery.
• A hands‑on, proactive mindset with the judgment to know when to solve problems personally and when to engage the right resources.
• Ability to thrive in a fast‑paced, evolving environment while delivering an exceptional employee and visitor experience.

Salary Range & Description

$31.73 - $43.75 / hourly

Please note, the above range is listed in USD.