Office Experience Specialist - Hospitality & Operations

RSM US LLP; Baltimore (MD); Hybrid; USD 46,000 - 74,000; Full time

Job summary

RSM US LLP is seeking a Workplace Experience Support Specialist to assist in daily office operations at our Baltimore location. You will handle visitor management, reception, supplies, and coordination with vendors to ensure a safe, well-maintained space.

You'll work with ESS leadership to support onboarding, events, and office policies, contributing to a positive workplace culture and client-facing hospitality.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong communication and interpersonal skills essential.
• Proficiency in Microsoft Office and basic IT tools.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and accuracy in administrative duties.

Responsibilities

• Coordinate with building management for security, health and safety.
• Reconcile monthly parking and landlord services billing.
• Perform daily location walk-throughs and address maintenance issues.
• Manage office supplies, inventory, and vendor relationships.
• Support visitor management, reception, mail, and delivery duties.
• Coordinate meetings and events, including catering and AV setup.
• Assist with onboarding and HR-related logistics for new hires.

Skills

Communication skills

Microsoft Office

Organization & time management

Attention to detail

People skills

Proficiency in proofreading

Presentation preparation

Multi-tasking

Facilities management basics

Education

High school diploma or GED

Associate degree or 2 years experience preferred

Tools

Microsoft Office Suite

Job description

RSM US LLP is seeking a Workplace Experience Support Specialist to assist in daily office operations at our Baltimore location. You will handle visitor management, reception, supplies, and coordination with vendors to ensure a safe, well-maintained space.

You'll work with ESS leadership to support onboarding, events, and office policies, contributing to a positive workplace culture and client-facing hospitality.