Workplace Experience Support Supervisor

RSM US LLP; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

RSM US LLP is seeking a Workplace Experience Support Supervisor to lead ESS operations and facilities teams at the assigned location. The role focuses on directing workplace experience across facilities, hospitality, and office operations to ensure a productive and professional environment for colleagues.

You will partner with the workplace experience support manager to oversee daily office operations, visitor management, safety, reception, and event coordination, upholding firm policies and

Responsibilities

• Directing workplace experience across facilities, hospitality, and office operations to ensure adequate coverage.
• Overseeing daily office operations, including visitor management, safety, reception, and facilities maintenance.
• Coordinating events and meetings and supporting ESS playbooks and firm policies.

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The workplace experience support supervisor is responsible for supervising an ESS operations and facilities team for the specific location assigned.

• This position is responsible for providing direction on and coordinating workplace experience support (i.e., facilities, hospitality, and office operations), and working in concert with other ESS solution set team members to ensure adequate office coverage in the assigned location.
• This includes the overall building environment, appearance and safety of employees and building(s) occupied within the assigned geography to ensure that it remains in good working condition.
• The general operations of the workspace include upkeep of equipment, supplies, and delivery of the associated support services.
• This position will also be involved in the coordination and planning of events and meetings.
• The workplace experience support supervisor oversees the management and delivery of the office workplace experience for colleagues.
• This position is responsible for ensuring the workplace experience support teams deliver daily office operations, including visitor management, safety, hospitality experiences, reception, and facilities management and in accordance with workplace experience support playbooks, as well as firm policies and guidelines.
• The workplace experience support supervisor demonstrates more advanced experience by working closely with a workplace experience support manager or manager