Office Experience & Services Ambassador

Rapport Guest Services; Berwyn (PA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group, seeks a Workplace Services Ambassador for the Berwyn site to ensure a welcoming, functional, and well-supported office environment. The role emphasizes hands-on service delivery, issue logging, and proactive workplace readiness across pantry, catering, and conference spaces.

The Ambassador works closely with the Workplace Services Lead, operates within a defined support model, and plays a visible on-site role in delivering a seamless

Qualifications

• Punctual, reliable and professional demeanor.
• Strong customer service orientation and organizational abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and under pressure in a fast-paced corporate environment.

Responsibilities

• Support consistent service standards across the office.
• Conduct regular floor walks to identify issues in shared spaces, meeting rooms, pantries and office areas.
• Monitor and report issues affecting employee and guest experience.
• Check pantry cleanliness, stock levels and presentation; coordinate with vendors for issues.
• Assist with catering coordination, setup, readiness, and follow-up on service issues.
• Assist with vendor coordination and day-to-day workplace service requests.
• Support pantry, meeting room, and hospitality readiness.
• Check conference rooms for cleanliness, functionality, setup readiness and hospitality presentation.

Skills

Punctuality

Customer service

Organizational skills

Independent work

Communication skills

Reliability

Tools

Microsoft Office Suite

Job description

Rapport, a specialized division of FLIK Hospitality Group, seeks a Workplace Services Ambassador for the Berwyn site to ensure a welcoming, functional, and well-supported office environment. The role emphasizes hands-on service delivery, issue logging, and proactive workplace readiness across pantry, catering, and conference spaces.

The Ambassador works closely with the Workplace Services Lead, operates within a defined support model, and plays a visible on-site role in delivering a seamless