Workplace Services Manager

Rapport Guest Services; Berwyn (PA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group, seeks a Workplace Services Ambassador for the Berwyn site to ensure a welcoming, functional, and well-supported office environment. The role emphasizes hands-on service delivery, issue logging, and proactive workplace readiness across pantry, catering, and conference spaces.

The Ambassador works closely with the Workplace Services Lead, operates within a defined support model, and plays a visible on-site role in delivering a seamless

Qualifications

• Punctual, reliable and professional demeanor.
• Strong customer service orientation and organizational abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and under pressure in a fast-paced corporate environment.

Responsibilities

• Support consistent service standards across the office.
• Conduct regular floor walks to identify issues in shared spaces, meeting rooms, pantries and office areas.
• Monitor and report issues affecting employee and guest experience.
• Check pantry cleanliness, stock levels and presentation; coordinate with vendors for issues.
• Assist with catering coordination, setup, readiness, and follow-up on service issues.
• Assist with vendor coordination and day-to-day workplace service requests.
• Support pantry, meeting room, and hospitality readiness.
• Check conference rooms for cleanliness, functionality, setup readiness and hospitality presentation.

Skills

Punctuality

Customer service

Organizational skills

Independent work

Communication skills

Reliability

Tools

Microsoft Office Suite

Job description

Position Title: Workplace Services Ambassador BNY Berwyn

Rapport

Pay 2

Salary: $28-$30

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Summary

The Workplace Services Ambassador supports the daily execution of workplace corporate services and helps ensure the office remains welcoming, functional, and well-supported. The coordinator works closely with the Workplace Services Lead and operates within a clearly defined support model and escalation structure. The ambassador focuses on hands‑on service delivery, issue logging and follow‑through, shared‑space readiness, pantry and catering support, conference room readiness checks, and employee assistance. The role is highly visible onsite and plays an important part in delivering seamless daily workplace experience.

Key Responsibilities

• Support consistent service standards across the office.
• Conducts regular floor walks to identify problems in shared spaces, meeting rooms, pantries and general office areas.
• Monitor and report issues affecting employee and guest experience.
• Checks pantry cleanliness, stock levels and presentation standards; raises issues to the appropriate vendor or GCSD partner.
• Assists with catering coordination, setup of readiness, and follow‑up on service issues.
• Assist with vendor coordination and day‑to‑day workplace service requests.
• Support pantry, meeting room, catering, and hospitality readiness.
• Checks conference rooms and meeting spaces for cleanliness, functionality, setup readiness and hospitality presentation.

Qualifications

• Proficient in Microsoft Office Suite
• Highly punctual, responsible, and reliable
• Excellent customer service and organizational skills
• Excellent organizational skills
• Ability to work well independently and under pressure in a fast‑paced corporate environment.
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.
• Strong written and verbal communications skills

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Req ID: 1585498

Rapport a specialized division of FLIK Hospitality Group