Office Experience Leader — Client‑Centric Operations

H&R Block; Dripping Springs (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

H&R Block in Dripping Springs, TX is seeking an Office Manager to lead a new client experience model across assigned offices, delivering consultative service with discipline and care. You will coach associates, manage day-to-day operations, and drive performance through data-informed decisions, while maintaining high professional standards and onboarding new hires.

This role emphasizes leadership presence, change adaptation, and collaboration with district leadership to ensure readiness and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least 3 years of related work experience.
• Experience managing people in retail, service, or multi-unit environments.
• Ability to exercise independent judgment in planning and day-to-day decisions.
• Strong client-centric mindset with a consultative leadership style.
• Proven ability to coach, develop, and hold teams accountable.
• Experience leading through change and new processes.
• Ability to translate feedback into action based on performance data.
• Effective communication with clients and associates.

Responsibilities

• Own delivery of the consultative client experience across offices.
• Lead teams through adoption of new operating processes with coaching.
• Coach teams using observed patterns to improve client interactions.
• Evaluate execution quality and client impact; model behaviors.
• Ensure client experience processes and tests align with standards.
• Conduct client interviews and translate feedback into actionable insights.
• Plan and adjust execution to meet client and business expectations.
• Participate in recruiting, hiring, and onboarding decisions.
• Ensure seasonal workforce readiness and performance with leadership.
• Foster a performance-driven, collaborative office culture.

Skills

Leadership

Coaching

Strategic planning

Decision making

Client-centric mindset

Communication

Data interpretation

Team development

Education

Bachelor's degree

Job description

H&R Block in Dripping Springs, TX is seeking an Office Manager to lead a new client experience model across assigned offices, delivering consultative service with discipline and care. You will coach associates, manage day-to-day operations, and drive performance through data-informed decisions, while maintaining high professional standards and onboarding new hires.

This role emphasizes leadership presence, change adaptation, and collaboration with district leadership to ensure readiness and