Customer Experience & Scheduling Specialist

Massey Services, Inc.; Saint Cloud (MN); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. is seeking a customer service professional to handle incoming calls, resolve inquiries, and assist with scheduling for the company’s pest prevention and landscape services network.

The role includes outbound calls to confirm appointments and collect overdue payments, with potential additional duties such as reporting and payroll tasks. Based in Orlando, FL, Massey Services offers a comprehensive benefits package including medical, dental, 401(k), paid time off, tuition

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answer incoming customer calls courteously and professionally; resolve inquiries, billing questions, and scheduling.
• Outbound calls to ensure satisfaction, confirm appointments, and collect overdue payments.
• May assist with daily reporting, updating customer accounts, accounts payable, HR paperwork, and payroll processing.

Skills

Phone customer service

Problem solving

Time management

Typing

Communication

Education

High School Diploma or GED

Tools

10-key

Computer literacy

Job description

Massey Services, Inc. is seeking a customer service professional to handle incoming calls, resolve inquiries, and assist with scheduling for the company’s pest prevention and landscape services network.

The role includes outbound calls to confirm appointments and collect overdue payments, with potential additional duties such as reporting and payroll tasks. Based in Orlando, FL, Massey Services offers a comprehensive benefits package including medical, dental, 401(k), paid time off, tuition