Office Manager - Knoxville

Massey Services, Inc.; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. is seeking a customer service representative to handle inbound calls, assist customers, and manage scheduling and payments. The role emphasizes courteous communication, problem resolution, and data entry across related administrative tasks.

Ideal candidates will have a high school diploma, prior phone-based customer service experience, and strong computer and typing skills. A fast-paced environment with emphasis on accuracy and timely follow-up is expected.

Qualifications

• High School Diploma or GED required.
• Previous phone-based customer service experience.
• Strong problem solving skills.
• Proficient computer, typing, and 10-key skills.
• Excellent time management and sense of urgency.
• Background checks required for hire.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner, resolving inquiries, billing questions, and scheduling service; welcome prospective new customers.
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may include daily reporting, updating customer account information, accounts payable, HR paperwork, and payroll processing.

Skills

Phone customer service

Problem solving

Typing

10-key skills

Time management

Education

High School Diploma or GED

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.

Job Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• High volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.