Customer Service Specialist - Augusta

Massey Services, Inc.; Augusta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k)

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. is seeking a full-time Customer Service Representative to handle inbound calls, resolve inquiries, and schedule services. You will welcome prospective customers and maintain accurate account information.

Requirements include a High School Diploma or GED, strong phone-based communication, solid problem solving, and proficient computer/typing skills. Competitive benefits are offered.

Qualifications

• High School Diploma or GED required.
• Phone-based customer service experience preferred.
• Strong problem-solving and computer/typing skills required.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and schedule services.
• Welcome prospective customers and inform them about services.

Skills

Phone customer service

Problem solving

Typing & 10-key

Time management

Education

High School Diploma or GED

Tools

MS Office

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation: $16.00 - $18.00/hr

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job responsibilities

• Answering incoming customer calls in a courteous & professional manner
• Resolving customer inquiries, requests, billing questions, and scheduling service
• Welcoming prospective new customers interested in learning about our services
• High volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
• Additional responsibilities may expand to include daily reporting
• Updating customer account information
• Accounts payable
• Human resource paperwork
• Payroll processing
• etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.