Customer Experience Specialist - Inbound & Outbound Support

masseyservices; Lutz (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, based in Orlando, Florida, is a leading pest prevention and service company with over 2,800 team members. Compensation ranges from $16.00 to $18.00 per hour, plus a comprehensive benefits package including medical, dental, 401(k), paid vacations, and more.

The role focuses on answering and resolving customer inquiries, scheduling services, and supporting daily operations such as payroll and HR paperwork. A high school diploma and strong communication skills are required.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner
• Resolving customer inquiries, requests, billing questions, and scheduling service
• Welcoming prospective new customers interested in learning about our services
• High volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
• Daily reporting
• Updating customer account information
• Accounts payable
• Human resource paperwork
• Payroll processing
• etc.

Skills

Phone etiquette

Problem solving

Typing

10-key

Computer literacy

Time management

Communication skills

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando, Florida, is a leading pest prevention and service company with over 2,800 team members. Compensation ranges from $16.00 to $18.00 per hour, plus a comprehensive benefits package including medical, dental, 401(k), paid vacations, and more.

The role focuses on answering and resolving customer inquiries, scheduling services, and supporting daily operations such as payroll and HR paperwork. A high school diploma and strong communication skills are required.