Customer Service Specialist - Ormond Beach

Massey Services, Inc.; Ormond Beach (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short term disability

Long term disability

Job summary

Massey Services is a leading Florida-based service company providing residential and commercial pest prevention, termite protection, and landscape services. The role focuses on handling high-volume customer calls, resolving inquiries, and scheduling services while maintaining excellent service levels.

Based in Orlando, Massey Services values reliability and efficiency. Compensation is disclosed as an hourly rate and includes a comprehensive benefits package.

Qualifications

• Customer service on the phone is required.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management and sense of urgency are important.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner; resolve inquiries, requests, billing questions, and scheduling service; welcome prospective new customers.
• High volume outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional duties may include daily reporting; updating customer accounts; accounts payable; HR paperwork; payroll processing; and related tasks.

Skills

Customer service

Phone skills

Problem solving

Time management

Urgency

Education

High School Diploma or GED

Job description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Compensation: $16.00-$18.00

Benefits

• Medical & Dental
• 401(k) retirement plan
• paid vacations
• sick days
• holidays
• tuition reimbursement
• direct deposit
• short term disability
• long term disability
• much more

Job responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace