Office Coordinator- Spencer

Rosecrance Health Network; Spencer (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off

Tuition assistance & licensure/cert"if

Daily pay via UKG Wallet

Job summary

Rosecrance Jackson Centers- Spencer, Iowa is seeking a Clerical/Administrative support role to assist with operations for staff and program clients. The position requires strong computer skills, EHR proficiency, and excellent communication.

Typical schedule is Monday–Friday, 8:00am–5:00pm, onsite, with starting pay of $19.32 per hour depending on education and experience. Comprehensive benefits are included for employees and families.

Qualifications

• High school diploma or equivalent.
• Computer proficiency required.
• Valid driver's license and reliable vehicle.
• Proficiency of electronic healthcare records required.
• Strong written and verbal communication.
• Customer service experience preferred.
• Organized with the ability to prioritize and multi-task.
• Knowledge of medical terminology preferred.
• Excellent spelling, proofreading and grammar skills.
• Experience or training in a Windows-based computer environment.

Responsibilities

• Work scheduled hours and additional hours when necessary. Overtime may be required.
• Type all documents and correspondence relating to client files as requested.
• Type forms and handouts used in the treatment process as requested.
• Maintain/update all program documents as requested.
• Provide administrative support to team members and clients of the program.
• Provide support for program and client chart audit and compliance reviews as requested.
• Responsible for monitoring stock of office supplies and reordering as necessary.
• May be responsible for management of petty cash and collection of client co-payments.
• Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
• Participate in mandatory Payment Card Industry (PCI) training, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Skills

Computer proficiency

Strong written and verbal

Customer service

Organized & multitask

Medical terminology (preferred)

Experience with Windows

Education

High school diploma or equivalent

Tools

Electronic health records

Windows-based computer environment

Job description

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

To provide clerical and administrative services to support operations to departmental staff and program clients.

Qualifications

• High school diploma or equivalent combination of education, training and experience.
• Computer proficiency required.
• Valid driver's license and reliable vehicle.
• Proficiency of electronic healthcare records required.
• Strong written and verbal communication.
• Customer service experience preferred.
• Organized with the ability to prioritize and multi-task.
• Knowledge of medical terminology preferred.
• Excellent spelling, proofreading and grammar skills.
• Experience or training in a Windows-based computer environment.

Responsibilities

• Work scheduled hours and additional hours when necessary. Overtime may be required.
• Type all documents and correspondence relating to client files as requested.
• Type forms and handouts used in the treatment process as requested.
• Maintain/update all program documents as requested.
• Provide administrative support to team members and clients of the program.
• Provide support for program and client chart audit and compliance reviews as requested.
• Responsible for monitoring stock of office supplies and reordering as necessary.
• May be responsible for management of petty cash and collection of client co-payments.
• Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
• Participate in mandatory Payment Card Industry (PCI) training, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Schedule

Monday-Friday 8:00am-5:00pm

Work Location

Rosecrance Jackson Centers- Spencer, Iowa

Work Mode

Onsite

Compensation & Rewards

• Starting Pay: $19.32 per hour (based on education, experience and credentials)

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily payavailable through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.