Residential Case Manager Specialist

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 42,120 - 51,480; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Tuition assistance

Paid Time Off

Wellness program

Daily pay availability

Job summary

Rosecrance Behavioral Health in Rockford, IL is seeking a dedicated individual for a case management role in residential treatment. This position involves providing support and continuity of care to clients overcoming substance use and mental health challenges. Candidates should hold a Bachelor’s degree in a relevant field and demonstrate strong communication and organizational skills. The role offers a starting salary of $46,800 with additional pay for certification, along with a range of benefits including insurance and 401(k) matching.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• Experience in behavioral health/human services.
• Ability to complete documentation accurately and timely.

Responsibilities

• Work as part of the residential treatment team.
• Facilitate client engagement and transition in treatment.
• Complete necessary documentation and client support.

Skills

Written and oral communication skills

Computer proficiency

Ability to build rapport

Self-starter

Education

Bachelor’s degree in Psychology, Counseling, Social Work, or related field

Job description

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence‑based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose

Provides case management and supportive services for clients being treated in residential treatment. Facilitate client engagement in treatment services and successfully transition clients through levels of care to support early recovery. Provide continuity of program services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the support of delivery of addiction treatment services to clients and their families and to facilitate issues of recovery into their daily living situations.

Qualifications / Basic Job Requirements

• Bachelor’s degree in Psychology, Counseling, Social Work, Addiction Studies or other related field, or equivalent experience and training
• Demonstrated education, training, or experience in the behavioral health/human services.
• Excellent written and oral communication skills
• Computer proficiency required
• Ability to navigate and complete documentation in the electronic healthcare record
• Ability to accurately complete required documentation within the prescribed time frames
• Ability to quickly establish rapport with both clients and families; and motivate engagement in support systems identified through case management.
• Ability to present and coordinate lectures for clients, families, staff, or community resources.
• Self‑starter with ability to work independently and within a team environment.
• Valid driver’s license and ability to meet Agency insurance requirements
• Belief in the mission and vision of Rosecrance

Essential Responsibilities

Work hours prescribed by the supervisor and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required.

Work as a member of the residential treatment team.

• Employ engagement strategies to increase client understanding of and motivation to complete treatment to support recovery.
• Engage friends, family, and referral sources to support client engagement in treatment.
• Facilitate case management sessions to support clients removing barriers to treatment and recovery.
• Complete work‑related documentation to support the early recovery process.
• Assist with the completion of required documentation.
• Facilitate external communication needs such as legal, employment, etc.
• Collaboration with counseling, nursing, and psychiatric staff to support client’s clinical needs.
• Transport clients as required.

Work as a member of the RHC treatment team.

• Attend all scheduled meetings of staff, such as treatment plan reviews, shift meetings or appropriate committee meetings as designated.
• Read all logs and obtain pertinent information from staff of previous shifts, counselors, staff, etc.
• Record daily all pertinent information based on observations and involvement with the group and communicate this information to other staff.
• Understand and comply with all principles established by the Rosecrance Corporate Compliance Program and Code of conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management

Schedule

8‑hour shifts: Monday – Friday, 9:00 am – 5:30 pm.

Pay

Based on education, experience and credentials.

Starting Pay: Salary $46,800 equal to $22.50/hr. Additional $0.50/hr. with CADC certification.

Shift Differentials

Second shift (majority of hours between 3:00 pm and 11:00 pm): $0.25/hr.

Third shift (majority of hours between 10:00 pm and 7:00 am): $0.50/hr.

Work Location

Rosecrance Harrison Campus – Rockford, IL (Onsite).

Our Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire
• Wellness program, including an on‑site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership)