Office Coordinator

Rosecrance Behavioral Health; Crystal Lake (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

Rosecrance Crystal Lake-Dakota office is seeking a dedicated administrative assistant to provide clerical support for operations and programs. The role requires strong computer skills, EHR proficiency, and excellent communication to assist staff and clients on site.

Typical hours are 8-hour shifts, Monday through Friday, with potential overtime. Base pay starts at $21.64 per hour, with a benefits package including health insurance, retirement match, and paid time off.

Qualifications

• High school diploma or equivalent.
• Computer proficiency required.
• Proficiency of electronic healthcare records required.
• Strong written and verbal communication.
• Customer service experience preferred.
• Organized with the ability to prioritize and multi-task.
• Knowledge of medical terminology preferred
• Excellent spelling, proofreading and grammar skills
• Experience or training in a Windows-based computer environment

Responsibilities

• Work scheduled hours and additional hours when necessary. Overtime may be required.
• Type all documents and correspondence relating to client files as requested.
• Type forms and handouts used in the treatment process as requested.
• Maintain/update all program documents as requested.
• Provide administrative support to team members and clients of the program.
• Provide support for program and client chart audit and compliance reviews as requested.
• Monitor stock of office supplies and reordering as necessary.
• May manage petty cash and collect client co-payments.
• Secure handling of cardholder data per PCI DSS guidelines.
• Participate in PCI training and security assessments.
• Comply with Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service to every customer.
• Serve as a role model for staff and clients.
• Assume other related responsibilities as assigned by leadership.

Skills

Computer proficiency

Electronic health records

Written and verbal communication

Customer service

Organization and multi-tasking

Medical terminology

Spelling and proofreading

Windows-based environment

Education

High school diploma or equivalent

Job description

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

To provide clerical and administrative services to support operations to departmental staff and program clients.

Qualifications

• High school diploma or equivalent combination of education, training and experience
• Computer proficiency required.
• Proficiency of electronic healthcare records required.
• Strong written and verbal communication.
• Customer service experience preferred.
• Organized with the ability to prioritize and multi-task.
• Knowledge of medical terminology preferred
• Excellent spelling, proofreading and grammar skills
• Experience or training in a Windows-based computer environment

Responsibilities

• Work scheduled hours and additional hours when necessary. Overtime may be required.
• Type all documents and correspondence relating to client files as requested.
• Type forms and handouts used in the treatment process as requested.
• Maintain/update all program documents as requested.
• Provide administrative support to team members and clients of the program.
• Provide support for program and client chart audit and compliance reviews as requested.
• Responsible for monitoring stock of office supplies and reordering as necessary.
• May be responsible for management of petty cash and collection of client co-payments.
• Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
• Participate in mandatory Payment Card Industry (PCI) training, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Schedule:

8-hour shifts

• Monday - Friday 8:00am - 4:30pm

Work Location:

Rosecrance Crystal lake-Dakota office

Work Mode:

Onsite

Compensation & Rewards

• Base Pay: Starting at $21.64 hour (pay is based on education and experience)

Our Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).