Office Coordinator Registrar's Office

Dickinson College; Carlisle (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Job summary

Dickinson College in Carlisle is seeking a Registrar Office Coordinator to greet students and staff, answer questions, and route inquiries to the right offices. This front-line role provides essential administrative support and handles phones, emails, and walk-ins.

Responsibilities include processing forms, posting AP credits, updating office procedures and emergency plans, and assisting with student employee hiring. High school diploma required; associate’s degree preferred.

Qualifications

• High school diploma or equivalent is required.
• Associate’s degree preferred.

Responsibilities

• Greet students, parents, faculty and staff and direct them to the appropriate office.
• Answer inquiries by phone, email and in person.
• Process key forms and contracts, ensuring proper approvals.
• Post AP credits and coordinate placement information for students.
• Maintain Office Procedures Manual and emergency plans.
• Support student employee hiring and supervision.

Skills

Customer service

Administrative support

Forms processing

Email correspondence

Student employment

Office procedures

Education

High school diploma or equivalent

Associate’s degree

Job description

About Dickinson

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

Position Department

Registrar’s Office

Position Details

The Registrar Office Coordinator is most often the first contact the students, parents, faculty, and staff have with the Registrar’s Office. The first impression that is given is an important part of how the office is perceived, thus the information services coordinator must be personable, professional and knowledgeable of the functions of the office. Greeting, meeting, answering questions, directing people/questions appropriately, and supervising student workers are the main responsibilities of the position.

The Registrar Office Coordinator is often the first contact the students, parents, faculty, and staff have with the Registrar’s Office. The position provides front-line customer service and administrative support by monitoring, answering, and directing phone calls, emails, and walk in inquiries and assisting with building related functions. The Coordinator processes key academic and administrative forms, ensuring proper approvals and resolving documentation issues. Additional responsibilities include preparing and distributing Dean’s List letters, supporting student employee hiring and supervision, updating office procedure manuals and emergency plans, and coordinating placement and AP credit posting for students.

Essential Functions

• Customer Service/Administrative Support to the Associate Registrar - Monitor, answer, and direct to the appropriate personphone calls and walk-ins to the Registrar’s Office. Schedule individual appointments for the Associate Registrar. Providedirectional support to students in-person and remotely, when needed. Assist with the coordination of Registrar’s Office/BiddleHouse Functions.
• Forms Processing - Communicate with faculty and students regarding needed approvals and missing documentation, as well as respond to inquiries about the online Enrollment in Another Institution Form. Process FERPA Recommendation Letter requests, Pass/Fail forms, Permanent Home address changes, and notices received about deceased alumni.
• requests, Pass/Fail forms, Permanent Home address changes, and notices received about deceased alumni.
• E-mails/Correspondence - Monitor, answer, and direct e-mails to the appropriate person from the Registrar’s e-mail account.Maintain a collection of standard email responses for use by the Registrar’s staff for a variety of inquiries. Prepare anddistribute Dean’s List letters each semester and on adhoc basis. Open, sort and distribute mail. Scan documents and fileinto Content 7.
• Student Employment - Hire/supervise student employees, including interviewing, scheduling, training, time approval for pay & coordinating duties
• Office Procedures - Maintain Office Procedures Manual. Update Check-Off lists used throughout the year. Building Coordinator for Department Emergency Plan - Update and maintain Department Emergency Plan. Coordinate with other departments in building to keep information accurate. Keep in contact with the appropriate person in DPS for updates with Emergency Plan.
• Placement & Credit – Coordinate and post AP credit, as well as language, math, chemistry and music placement information for students not automatically loaded into the system.

Other Duties and Responsibilities

• Process transcript requests.
• Assist with section creation.
• Execute scripts related to job functions.
• Other duties as determined or assigned.

Requirements

• Required: High school diploma or equivalent, required.
• Preferred: Associate’s degree, preferred

1-3 Years Work Experience

EEO/Diversity Statement

The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.