Office Coordinator Registrar's Office

DC101 Dickinson College; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Flexible spending accounts

Generous time off

Parental leave

Homebuyer assistance

Tuition benefits

Retirement plan with college match

Job summary

Dickinson College in Carlisle, PA, seeks a Registrar Office Coordinator to be the first point of contact for students, parents, faculty and staff, handling inquiries, scheduling, and front‑line service. You will process forms, assist with Dean’s List letters, support student employees, maintain procedures, and coordinate placement and AP credit posting for students.

The role requires strong customer service and administrative skills, with duties including building emergency plan coordination and

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred with 1–3 years of work experience.

Responsibilities

• Provide front-line customer service and administrative support to the Registrar’s Office by monitoring calls, emails, and walk-ins.
• Schedule appointments for the Associate Registrar and assist students in person and remotely.
• Process academic and administrative forms, ensuring proper approvals and resolving documentation issues.
• Prepare Dean’s List letters and support student employee hiring and supervision.
• Update office procedures manuals and emergency plans; coordinate AP credit posting and placement information.

Education

High school diploma or equivalent

Associate's degree

Job description

About Dickinson

About Dickinson Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

Benefits

• comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24
• Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

Position Department

Registrar's Office

Position Details

The Registrar Office Coordinator is most often the first contact the students, parents, faculty, and staff have with the Registrar’s Office. The first impression that is given is an important part of how the office is perceived, thus the information services coordinator must be personable, professional and knowledgeable of the functions of the office. Greeting, meeting, answering questions, directing people/questions appropriately, and supervising student workers are the main responsibilities of the position. The Registrar Office Coordinator is often the first contact the students, parents, faculty, and staff have with the Registrar’s Office. The position provides front‑line customer service and administrative support by monitoring, answering, and directing phone calls, emails, and walk‑in inquiries and assisting with building related functions. The Coordinator processes key academic and administrative forms, ensuring proper approvals and resolving documentation issues. Additional responsibilities include preparing and distributing Dean’s List letters, supporting student employee hiring and supervision, updating office procedure manuals and emergency plans, and coordinating placement and AP credit posting for students.

Essential Functions

• Customer Service/Administrative Support to the Associate Registrar - Monitor, answer, and direct to the appropriate personphone calls and walk‑ins to the Registrar’s Office.
• Schedule individual appointments for the Associate Registrar.
• Provide directional support to students in‑person and remotely, when needed.
• Assist with the coordination of Registrar’s Office/BiddleHouse Functions.
• Forms Processing - Communicate with faculty and students regarding needed approvals and missing documentation, as well as respond to inquiries about the online Enrollment in Another Institution Form.
• Process FERPA Recommendation Letter requests, Pass/Fail forms, Permanent Home address changes, and notices received about deceased alumni.
• E‑mails/Correspondence - Monitor, answer, and direct e‑mails to the appropriate person from the Registrar’s e‑mail account.
• Maintain a collection of standard email responses for use by the Registrar’s staff for a variety of inquiries.
• Prepare and distribute Dean’s List letters each semester and on adhoc basis.
• Open, sort and distribute mail.
• Scan documents and file into Content 7.
• Student Employment - Hire/supervise student employees, including interviewing, scheduling, training, time approval for pay & coordinating duties.
• Office Procedures - Maintain Office Procedures Manual. Update Check‑Off lists used throughout the year.
• Building Coordinator for Department Emergency Plan - Update and maintain Department Emergency Plan. Coordinate with other departments in building to keep information accurate. Keep in contact with the appropriate person in DPS for updates with Emergency Plan.
• Placement & Credit – Coordinate and post AP credit, as well as language, math, chemistry and music placement information for students not automatically loaded into the system.

Other Duties and Responsibilities

• Process transcript requests.
• Assist with section creation.
• Execute scripts related to job functions.
• Other duties as determined or assigned.

Requirements

• High school diploma or equivalent, required.
• Associate's degree, preferred 1-3 Years Work Experience.

EEO/Diversity Statement

The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons. Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away. We invite you to take a virtual tour of our campus and explore our Careers at Dickinson College video. Dickinson welcomes those who are seeking to be part of an intellectual and social community that values justice, free inquiry, diversity, and equal opportunity. It is a fundamental policy of the college to respect pluralism, civility and mutual understanding within its community. The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, gender identity or expression, sexual orientation or any other protected class. We encourage applications from all qualified persons. Individuals with disablities who require an accommodation to complete the employment process should contact Human Resource Services at [phone], [e-mail] or by visiting our offices Monday through Friday from 8:30 a.m. to 4:30 p.m. (ET). If you have accepted any position at Dickinson College, there are key pieces of documentation that are needed to complete the hiring process. Be sure to review the list of acceptable Form I-9 documents, List of Acceptable Documents. We must physically verify the original of each document provided and we must obtain a copy of those required documents. Employees must complete the Form I-9 to document verification of their identity and employment authorization. Employment with Dickinson College is contingent upon satisfactory completion of a background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dickinson College to ensure a safe learning and work environment for our students, staff, and faculty. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics, crime prevention and security programs and activities, policies concerning the reporting of crime, and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. You can obtain this information by contacting the Department of Public Safety, Dickinson College, 400 W. North St - Rear, Carlisle, PA 17013 or call (717)-245‑1349.