Office Coordinator, PT/OT Clinic (Float)

Midwest Orthopaedics at Rush; Oak Brook (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Holidays

401(k) Savings Plan

Tuition Reimbursement

Commuter Benefits

Job summary

Midwest Orthopaedics at Rush is seeking a full-time Office Coordinator to float among outpatient clinics in Joliet, Westchester, Geneva, Naperville, Oak Brook, Lombard and Aurora. The role centers on front-desk duties, patient scheduling, and administrative support to keep clinics running smoothly.

The ideal candidate will have a high school diploma, strong customer service, and proficiency in Microsoft Office, with experience in a healthcare setting and HIPAA awareness.

Qualifications

• Front desk knowledge and experience required, preferably in PT clinic.
• Strong customer service skills and able to interact with patients professionally.
• Proficient with Microsoft Office and basic clerical tasks.
• Understanding of healthcare insurance benefits and HIPAA compliance.

Responsibilities

• Greet patients, answer phones, schedule appointments and manage administrative processing.
• Maintain inventory of office supplies and ensure clinic efficiency.
• Protect patient confidentiality per policies and HIPAA guidelines.
• Ensure cleanliness and safety of the clinic environment.
• Process documents to physicians for signature and coordinate with staff.
• Handle incoming calls and respond to patient inquiries politely.
• Process patient payments and assist with cancellations and rescheduling.
• Operate and maintain office equipment and coordinate communications with physicians.

Skills

Front desk experience

Customer service

Microsoft Office

HIPAA knowledge

Teamwork

Leadership

Education

High school diploma or GED

Tools

Microsoft Office

Job description

It’s the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in?

We are looking for a full-time Office Coordinator to float between our outpatient clinics located in Joliet, Westchester, Geneva, Naperville, Oak Brook, Lombard and Aurora. The home location for this position will be Joliet. Potential candidate will be responsible for various administrative tasks at the office. Candidate must provide professional, friendly, and outstanding customer service to all patients.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Professionally greets patients, answering phones, scheduling appointments, completing administrative processing (authorizations and verifications) and reports and recordkeeping.
• Maintain an appropriate inventory level of supplies as needed to efficiently aide in the treatment of patients and maintain efficient office duties.
• Maintains patient confidentiality with regard to medical records per company policies and procedures and assures compliance with all HIPAA guidelines.
• Assures cleanliness and safety of the clinic.
• Timely processing, distribution, and tracking of all documentation to physicians for signature.
• Attend to all incoming calls in a helpful manner.
• Respond to client inquiries and needs in a polite and timely manner.
• Process patient payments.
• Handle cancellations and assist with rescheduling appointments.
• Effectively use and maintain office equipment.
• Managing the communication of patient progress to physicians, nurse case managers, adjusters and attorneys via fax, email or phone.
• Supporting the Facility Manager with daily operations of the clinic.
• Other responsibilities as assigned.

Education And/or Experience

• Minimum of a high school diploma or GED required.
• Front Desk knowledge and experience required, preferably in PT clinic.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Work well in a team atmosphere and have a strong sense of leadership skills.
• Enjoy interacting with people.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $20 - $21 per hour.

Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Float Stipend
• Eligible for quarterly bonuses.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.