Office Coordinator - Pittsburgh Primary Care, Greentree

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free parking

Opportunities for growth/advancement

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC in Pittsburgh is hiring a full-time Office Coordinator to support the Pittsburgh Primary Care, Greentree team in Pittsburgh. Shift: Mon-Fri 8:00am-4:30pm; no weekends or holidays, with free parking and growth opportunities.

The Office Coordinator partners with the Practice Manager to oversee front office operations, scheduling, and staff management, ensuring excellent patient service and smooth daily workflows for patients and providers.

Qualifications

• Bachelor's Degree + 6 months of healthcare experience.
• Associate's Degree in Health Care or Business + 1 year of healthcare experience.
• High School Diploma + 2 years of healthcare experience.
• Previous leadership, organizational, and communication skills preferred.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture and patient access workflows.
• Monitor and meet practice benchmarks for scheduling and CMS templates.
• Manage front office staff and coordinate scheduling and staff assignments.
• Work denial queues with the CBO to resolve issues.
• Ensure daily CPT/diagnosis data accuracy for inpatients and outpatients.
• Oversee orientation and cross-training for staff coverage.
• Compile departmental data on patient caseload and physician intervals.
• Maintain a positive customer service atmosphere and address complaints.
• Collaborate with manager in selecting and evaluating front office staff.

Skills

leadership

organizational

communication

healthcare experience

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Office Coordinator to support our Pittsburgh Primary Care, Greentree team/office in Pittsburgh.

Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Free parking, opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose of the Role:

The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

• Bachelor's Degree + 6 months of healthcare experience
  • OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
  • OR High School Diploma + 2 years of healthcare experience
• Previous leadership, organizational, and communication skills highly preferred

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran