Access Lead - UPMC Downtown Executive Health Program

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Friendly team

Job summary

UPMC Downtown Executive Health Program in Pittsburgh is seeking a full-time Access Lead to oversee daily operations, coordinate front desk activities, and provide guidance to staff in a fast-paced, patient-centered setting.

This role emphasizes efficient patient flow, accurate revenue cycle support, and compliance with UPMC guidelines. Shift is Monday–Friday 7:00am–3:30pm with no weekends or holidays; opportunities for growth, excellent benefits, and a supportive team are offered.

Qualifications

• Lead and coordinate day-to-day operations for the designated work area.
• Provide guidance and direction to staff while ensuring compliance with UPMC guidelines.
• Monitor workflows, analyze performance metrics, and support revenue cycle activities.
• Elevate issues to leadership to promote efficient operations and patient experiences.

Responsibilities

• Demonstrate and support UPMC's core values and Your Care principles, maintaining professionalism and patient-centered service.
• Serve as the on-site operational lead, acting as a resource and problem solver for staff, patients, and providers.
• Monitor patient flow and adapt staffing and workflows to meet changing volumes and service demands.
• Review revenue cycle and billing reports, taking action to support accurate and timely reimbursement.
• Ensure insurance authorizations and precertifications are completed prior to treatment.
• Collaborate with clinical staff to resolve reimbursement and billing concerns.
• Identify referral needs and coordinate with participating facilities when appropriate.
• Train, mentor, and onboard new team members while providing ongoing education.
• Communicate departmental updates and staffing concerns to leadership.
• Maintain accurate patient demographic and insurance information; verify eligibility.
• Support continuous process improvement initiatives to enhance efficiency and patient satisfaction.

Skills

Staff leadership

Operations management

Revenue cycle

Billing coordination

Patient flow

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Access Lead for the UPMC Downtown Executive Health Program team/office in Pittsburgh.

Shift/Hours: Monday-Friday from 7:00am-3:30pm - No weekends or holidays!

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

Lead and coordinate the day-to-day operations of the designated work area while providing guidance, support, and direction to staff. Serve as a key resource for operational and financial processes, ensuring compliance with UPMC guidelines and standards. Monitor workflows, analyze performance metrics, support revenue cycle activities, and elevate issues to leadership as needed to promote efficient operations and exceptional patient experiences.

Why Join Our Team?

This role offers a unique opportunity to support our Executive Health Program and Corporate Concierge clientele, providing high-touch service in a fast-paced, patient-focused environment. Our office features a variety of specialty services, including radiology and cardiology, allowing team members to broaden their healthcare knowledge and gain valuable cross-functional experience. Join a collaborative team that values professional growth, continuous learning, and delivering exceptional care.

Responsibilities:

• Demonstrate and support UPMC's core values and guiding principles of Your Care. Our Commitment., while maintaining the highest standards of professionalism, respect, and patient-centered service.
• Serve as the on-site operational lead, acting as a resource, advocate, and problem solver for staff, patients, and providers.
• Monitor patient flow and adapt staffing and operational workflows to meet changing patient volumes and service demands.
• Review and manage revenue cycle and billing reports, taking appropriate action to support accurate and timely reimbursement.
• Ensure insurance authorizations and precertification requirements are completed prior to treatment.
• Collaborate with clinical staff and ancillary departments to resolve reimbursement, authorization, and billing concerns.
• Identify referral needs and coordinate with participating healthcare facilities when appropriate.
• Train, mentor, and onboard new team members while providing ongoing education and support to staff.
• Communicate departmental updates, staffing concerns, and operational recommendations to leadership.
• Maintain accurate patient demographic and insurance information, verifying eligibility and benefits through electronic systems and direct carrier communication.
• Support continuous process improvement initiatives to enhance efficiency, patient satisfaction, and overall operational performance.