Office Coordinator | Medical Oncology

UPMC; Pennsylvania; On-site; USD 28,000 - 39,000; Full time

Job summary

UPMC Hillman Cancer Center seeks an Office Coordinator to support a busy medical oncology practice in Natrona Heights. This full-time, day-shift role involves front office leadership, scheduling coordination, and ensuring a patient-centered experience.

You will supervise front office staff, collaborate with the Practice Manager, and address patient and staff needs while maintaining accurate demographics, insurance information, and referrals. Monday–Friday, no weekends.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Job description

Are you a medical office professional looking to take the next step in your career? Join the Hillman Cancer Center team as an Office Coordinator!

UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region's only comprehensive cancer center designated by the National Cancer Institute.

As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.

UPMC Hillman Cancer Center is seeking a full-timeOffice Coordinator to support our medical oncology office in Natrona Heights. This is a Monday through Friday, daylight role. No weekends or holidays are required! Travel to the St. Margaret office will be required on an as-needed basis.

In this role, you will manage the front office staff in collaboration with the Practice Manager. You will work to coordinate front office scheduling and staff assignments. The Office Coordinator serves as a resource to address patient, family, staff, or Physician needs or concerns. We are seeking candidates that have experience in a busy outpatient medical practice.

This is an excellent opportunity for a proactive, patient-focused professional looking to play a central role in supporting a busy oncology practice and delivering outstanding patient care every day.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.