Daytime Oncology Office Coordinator – Front Desk Lead

UPMC; Natrona Heights (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

UPMC Hillman Cancer Center in Natrona Heights, PA, is seeking a full-time Office Coordinator to support our medical oncology office. This daylight, weekday role has no weekends or holidays, with occasional travel to the St.

Margaret office as needed. You will manage the front office staff in collaboration with the Practice Manager, coordinate scheduling and staff assignments, and serve as a resource for patient, family, staff, or physician needs.

Qualifications

• Experience in a busy outpatient medical practice.
• Proactive, patient-focused professional.
• Ability to manage front office staff and scheduling.

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Job description

UPMC Hillman Cancer Center in Natrona Heights, PA, is seeking a full-time Office Coordinator to support our medical oncology office. This daylight, weekday role has no weekends or holidays, with occasional travel to the St.

Margaret office as needed. You will manage the front office staff in collaboration with the Practice Manager, coordinate scheduling and staff assignments, and serve as a resource for patient, family, staff, or physician needs.