Practice Assistant II, Orthopedics, Joint Center

Newton-Wellesley Hospital; Newton (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dent/

Vision coverage

403(b) retirement plan

Tuition reimbursement

Transit/MBTA pass

Paid time off

Job summary

Newton-Wellesley Hospital’s Orthopedics Joint Center is seeking a full-time Practice Assistant II to support administrative and clinical operations at 2000 Washington Street, Newton. This onsite role focuses on coordinating patient visits, scheduling, check-in/check-out, and documentation while delivering an exceptional patient experience.

You will assist patients, providers, and staff, train teammates, assist with surgical scheduling as needed, and collaborate with supervisors to maintain

Qualifications

• High school diploma or equivalent.
• 2-3 years of office experience.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations, administrative procedures, and general office workflows.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
• Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Responsibilities

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Skills

Office experience

Microsoft Office

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Site: Newton-Wellesley Hospital

Job Summary

NWH Orthopedics, Joint Center | Onsite | Monday-Friday

Take the next step in your healthcare career while making a meaningful difference in orthopedic care and the patient experience!

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Practice Assistant II to join the Joint Center team at our 2000 Washington Street location in Newton.

As a Practice Assistant II, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.

This on-site role offers a consistent Monday-Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.

What You'll Do

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations, administrative procedures, and general office workflows.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
• Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Additional Job Details (if applicable)

Why Join Our Team?

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Generous paid time off and additional wellness resources.
• Opportunity to grow your career in a senior administrative role within the Orthopedics Joint Center at Newton-Wellesley Hospital.
• Develop specialized expertise in orthopedic practice operations, complex scheduling, patient registration, and surgical coordination.
• Build leadership and mentoring skills by providing guidance and support to fellow administrative team members.
• Collaborate with orthopedic providers, clinical teams, and administrative colleagues dedicated to delivering exceptional musculoskeletal care.
• Gain valuable experience supporting specialized orthopedic services while contributing to operational improvements and an outstanding patient experience.

You'll play an essential role in supporting the daily operations of the Orthopedics Joint Center while helping patients feel informed, welcomed, and supported throughout their care. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

-

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.