Office Coordinator - ENT (Butler, PA)

UPMC; Butler (Butler County); On-site; USD 42,000 - 56,000; Full time

Job summary

UPMC is opening a new ENT office in Butler, PA and seeks a full-time Office Coordinator to oversee daily administrative operations, ensuring efficient patient access and strong customer service. The role will coordinate across multiple clinical specialties and manage front-office activities to support smooth patient flow.

You will supervise front office staff, assist with scheduling, demographic intake, and insurance information, and partner with the manager to meet staffing needs and service

Job description

UPMC is opening a new ENT office in Bulter, PA, and we are looking for a full-time Office Coordinator to join our team! This position will oversee the daily administrative operations of a new multi-specialty medical practice, ensuring efficient patient access, exceptional customer service, and seamless coordination across multiple clinical specialties.

Hours for this position will be Monday through Friday, 7:00am to 4:00pm, with no evenings, weekends, or holidays required! Previous experience working in a healthcare setting is required. Prior management experience is preferred.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.