Office Coordinator Delray Beach FL

SYNERGY HomeCare of Reston; Delray Shores (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Weekly pay by direct deposit

Paid holidays

Paid personal/vacation days

Résumé du poste

SYNERGY HomeCare in Delray Beach is hiring an Office Coordinator to manage intake, patient care coordination, and caregiver scheduling for Palm Beach County residents.

The role includes answering phones, processing new service requests, scheduling assessments, and ensuring high-quality client service with accurate records.

Qualifications

• Strong communication, phone and administrative skills.
• Patient, kind, compassionate demeanor.
• Proficiency with computers and browser-based scheduling software.
• Knowledge of Outlook, Word, Excel and Adobe Acrobat.
• Familiarity with scheduling software (AxisCare, eRSP, Wellsky).
• Homecare, call center, or staffing coordination experience preferred.
• Strong attention to detail and confidentiality.
• Good auditory/visual ability; interface with computer and phone.

Responsabilités

• Answer phones during business hours and be on-call occasionally.
• Process requests for new homecare services.
• Schedule Care Assessments for Supervisory RN.
• Make follow-up calls and document in scheduling software.
• Provide superior customer service for clients.
• Maintain and update client files.
• Match and schedule caregivers based on needs.
• Communicate changes and back up caregivers when needed.

Connaissances

Strong communication

Computer proficiency

Attention to detail

Interpersonal skills

Patient and compassionate

Outils

Outlook

Word

Excel

Adobe Acrobat

AxisCare

eRSP

Wellsky

Description du poste

SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire an Office Coordinator to join our existing team for the Delray Beach office location.

Job Description:

The Office Coordinator is responsible for intake, patient care coordination and caregiver scheduling.

• Answer phones during normal business hours and be on-call occasionally.

• Receive and process incoming requests for new homecare services.

• Schedule Care Assessments for the Supervisory RN.

• Make follow-up calls to prospects, document in scheduling software.

• Provide superior customer service for clients.

• Maintain client files and keep them up to date.

• Make quality calls to client. Document in scheduling software.

• Match and schedule caregivers based on skill level, availability and customer requirements.

• Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes inscheduling system.

Requirements:

• Strong communication, phone and administrative skills.

• Should be patient, kind, compassionate.

• Proficiency with computers and ability to operate browser-based scheduling software.

• Knowledge of Outlook, Word, Excel and Adobe Acrobat.

• Knowledge of any scheduling software such as AxisCare, eRSP, Wellsky.

• Homecare or call center or staffing coordination experience is preferred.

• Strong attention to details is required.

• Ability to maintain confidentiality.

• Good auditory and visual ability; person will interface with computer and telephone as primary job tools.

• Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

Benefits:

• Competitive pay.

• Weekly pay by direct deposit.

• Paid holidays.

• Paid personal/vacation days.