Office Coordinator Delray Beach FL

Synergy HomeCare; Delray Shores (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Weekly direct deposit pay

Paid holidays

Paid personal/vacation days

Job summary

SYNERGY HomeCare in Delray Beach is seeking an Office Coordinator to join the Delray Beach office. The role covers intake, patient care coordination, and caregiver scheduling, with duties including answering phones, processing service requests, and scheduling assessments for the Supervisory RN.

Ideal candidates will have strong communication and administrative skills, familiarity with scheduling software (AxisCare, eRSP, Wellsky), and the ability to maintain accurate client files while

Qualifications

• Strong communication, phone and administrative skills.
• Be patient, kind and compassionate.
• Proficiency with computers and browser-based scheduling software.
• Knowledge of Outlook, Word, Excel and Adobe Acrobat.
• Knowledge of scheduling software such as AxisCare, eRSP, Wellsky.
• Homecare, call center or staffing coordination experience preferred.
• Strong attention to details and confidentiality.
• Good auditory and visual ability; able to interface with computer and telephone.

Responsibilities

• Answer phones during normal business hours and on-call occasionally.
• Receive and process requests for new homecare services.
• Schedule Care Assessments for the Supervisory RN.
• Make follow-up calls to prospects and document in scheduling software.
• Provide superior customer service for clients.
• Maintain client files and keep them up to date.
• Match and schedule caregivers based on skill level, availability and customer requirements.
• Respond to time off requests and schedule back-up caregivers as needed.

Skills

Strong communication

Administrative skills

Patient & compassionate

Computer proficiency

Attention to detail

Confidentiality

Client interaction

Tools

AxisCare

eRSP

Wellsky

Job description

SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire an Office Coordinator to join our existing team for the Delray Beach office location.

Job Description

The Office Coordinator is responsible for intake, patient care coordination and caregiver scheduling.

• Answer phones during normal business hours and be on-call occasionally.
• Receive and process incoming requests for new homecare services.
• Schedule Care Assessments for the Supervisory RN.
• Make follow-up calls to prospects, document in scheduling software.
• Provide superior customer service for clients.
• Maintain client files and keep them up to date.
• Make quality calls to client. Document in scheduling software.
• Match and schedule caregivers based on skill level, availability and customer requirements.
• Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes inscheduling system.

Requirements

• Strong communication, phone and administrative skills.
• Should be patient, kind, compassionate.
• Proficiency with computers and ability to operate browser-based scheduling software.
• Knowledge of Outlook, Word, Excel and Adobe Acrobat.
• Knowledge of any scheduling software such as AxisCare, eRSP, Wellsky.
• Homecare or call center or staffing coordination experience is preferred.
• Strong attention to details is required.
• Ability to maintain confidentiality.
• Good auditory and visual ability; person will interface with computer and telephone as primary job tools.
• Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

Benefits

• Competitive pay.
• Weekly pay by direct deposit.
• Paid holidays.
• Paid personal/vacation days.