Office Coordinator / Casework Aide

LACKAWANNA BLIND ASSOCIATION; Montrose (Susquehanna County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid Personal Time

11 Paid Holidays

Paid Training and Professional Develop

Job summary

Lackawanna Blind Association seeks an Office Coordinator / Casework Aide to support the Executive Director and staff. This full-time, 37.5-hour week role includes administrative and program tasks, meeting coordination, records management, and donor communications.

Competitive benefits include health insurance, a 401(k) match, and paid time off. Join a mission-driven team serving the blind and visually impaired.

Qualifications

• Two years administrative experience preferred.
• Associate degree or related field is required or equivalent experience.
• Ability to maintain confidentiality and handle multiple priorities.

Responsibilities

• Provide administrative support to the Executive Director and staff.
• Coordinate schedules, meetings, client appointments, and events.
• Prepare, proofread, and distribute reports and meeting materials.
• Track action items and assist with project follow-up.
• Maintain confidential records and assist with donor communications.

Skills

Organization

Communication

Time-management

Education

Associate degree or related field

Tools

Microsoft Office

Canva

Job description

Lackawanna Blind Association:Office Coordinator / Casework Support

Position Summary

The mission of the Lackawanna Blind Association is to enhance the quality of life for individuals who are blind or visually impaired by supporting and advocating for their unique needs and interests.

The Office Coordinator / Casework Aide provides administrative and program support to the Executive Director and agency staff. This position serves as a contact between the organization, clients, donors, community partners, and the public. The successful candidate will be organized, professional, detail-oriented, and able to manage multiple priorities while supporting the mission of the Lackawanna Blind Association.

Reports To: Executive DirectorSupervises: None

Job Type: Full-time | 37.5 hours/weekFLSA Status: Hourly, Non-exempt

Essential Duties and Responsibilities

Administrative Support

• Provide administrative support to the Executive Director and agency programs.
• Coordinate schedules, meetings, client appointments, and agency events.
• Prepare, proofread, and distribute correspondence, reports, and meeting materials.
• Track action items, invoices, and assist with project follow-up.

Program and Casework Support

• Assist with client records, program documentation, and data collection.
• Assist with administrative and casework-related tasks; including but not limited to support services, assistive technology, and client transportation.
• Help ensure timely completion of required reports and paperwork.

Meeting and Event Coordination

• Assist with meeting logistics, agenda preparation, and minute-taking.
• Track follow-up assignments and accountability items.
• Support agency events, community outreach efforts, and donor activities.

Records and Compliance

• Maintain accurate, organized, and confidential records.
• Assist with document retrieval and recordkeeping.
• Prepare donor acknowledgment letters and other agency correspondence as needed.

Additional Responsibilities

• Answer phones and greet visitors in a professional manner.
• Communicate accurate information regarding agency programs and services.
• Assist with daily office operations and special projects.
• Work independently and collaboratively as part of a team.
• Perform other duties as assigned.

Required Qualifications

• Commitment to the mission and values of the Lackawanna Blind Association.
• Associate degree in Business Administration, Human Services, Social Services, or a related field; equivalent experience may be considered.
• Two (2) years of administrative experience preferred.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple priorities and maintain confidentiality.
• Knowledgeable in Microsoft Office (Word, Excel, PowerPoint) and Canva.
• Experience with CRM systems and QuickBooks is a plus.
• Ability to work occasional flexible hours for special events.
• Ability to perform the physical demands of the position, including prolonged sitting and computer work, frequent standing, bending, stretching, reaching, and occasional lifting of up to 15 pounds, with or without reasonable accommodation.
• Valid driver's license and reliable transportation.
• Ability to obtain required background clearances.
• Full-Time, 12-Month Position; Monday – Friday (8:00AM – 4:00PM)

Compensation and Benefits

Starting Rate: $17.50 per hour

Benefits Include:

• Fully paid premium health insurance plan
• 401(k) with 10% employer match after one year
• Paid Personal Time
• 11 Paid Holidays
• Paid Training and Professional Development Opportunities

Why Join Our Team?

Join a mission-driven organization dedicated to improving the lives of individuals who are blind or visually impaired. We offer meaningful work, a supportive team environment, and opportunities for professional growth while making a lasting impact in our community.

The Lackawanna Blind Association is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace.