Office Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph's/Candler is seeking an Office Coordinator to provide administrative support to clinical staff.

The role includes answering phones, screening calls, routing messages, verifying patient information for registration and insurance, and coordinating patient scheduling. The position also handles precertifications, documents in the EMR, and contributes to patient satisfaction and performance improvement.

Qualifications

• 1-2 years of general medical office experience preferred.

Responsibilities

• Verify patient demographics and insurance information to identify and submit claims for services rendered.
• Coordinate various forms of communications to ensure messages reach the appropriate person and respond promptly to inquiries.
• Monitor precertification needs and assist in obtaining precertifications to avoid denials.
• Assist in fiscal compliance related to patient billing and coding and document charges accurately.
• Perform scheduling of patient visits and manage daily clinic flow according to SOPs.

Skills

Administrative support

Phone handling

Patient scheduling

Insurance verification

EMR documentation

Message routing

Education

Associates of Healthcare - Preferred

Tools

EMR software

Job description

The Office Coordinator provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.

Education

• Associates of Healthcare - Preferred

Experience

• 1-2 Years General Medical Office - Preferred

License & Certification

• None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.