Team Leader, Office Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Joseph's/Candler in Savannah, GA seeks an Office Coordinator Team Lead to streamline communications among office coordinators and support clinical staff with administrative tasks.

The role emphasizes training teammates, handling calls, scheduling, and ensuring accurate patient and insurance information flows for claims and precertifications. Responsibilities include verifying demographics, coordinating internal and external scheduling, and scanning documents into the EMR system to

Qualifications

• Associate degree in healthcare preferred.
• 3-5 years of general medical office experience required.

Responsibilities

• Verify patient demographics, insurance, and vital information for claims.
• Collect government and system data for analysis as needed.
• Scan and enter documentation to support insurance claims.
• Coordinate communications to route messages to the right person.
• Perform precertification review and communicate with insurers.
• Assure fiscal compliance by accurate patient billing and coding.
• Manage patient and provider scheduling and monitor authorization status.

Skills

Communication skills

Medical office administration

Team coordination

Education

Associate's degree in healthcare

Tools

EMR software

Job description

• The Office Coordinator Team Lead serves to facilitate communications among office coordinators, assist in training and trouble shooting issues. Functions as a super user learning new processes and training the team. The predominant responsibility is to work alongside team as office coordinator who provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.
• Education
• Associates of Healthcare - Preferred
• Experience
• 3-5 Years General Medical Office - Required
• License & Certification
• None Required
• Core Job Functions
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.