Team Leader, Office Coordinator

St. Joseph's/Candler; Pembroke (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

St. Joseph's/Candler is looking for a Team Leader, Office Coordinator in Pembroke, Georgia. This role involves facilitating communications among office coordinators, providing administrative support to clinical staff, and managing patient scheduling and insurance verification.

Ideal candidates should have 3-5 years of experience in a medical office and an Associates degree in Healthcare. Strong communication skills and the ability to manage various administrative tasks are essential for this position.

Qualifications

• 3-5 years of experience in a general medical office.
• Strong administrative and communication skills.
• Ability to coordinate patient scheduling and verify patient information.

Responsibilities

• Facilitate communications among office coordinators and provide administrative support.
• Order office supplies and manage incoming calls and messages.
• Verify patient information for registration and perform insurance verification.
• Coordinate patient scheduling and obtain necessary precertifications.

Skills

Administrative support

Communication skills

Patient scheduling

Insurance verification

Education

Associates of Healthcare

Job description

• The Team Leader, Office Coordinator serves to facilitate communications among Office Coordinators, assist in training and trouble shooting issues. Functions as a super user learning new processes and training the team. The predominant responsibility is to work alongside team as office coordinator who provides administrative support to clinical staff. Orders office supplies, answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.
• Education
• Associates of Healthcare - Preferred
• Experience
• 3-5 Years General Medical Office - Required
• License & Certification
• None Required
• Core Job Functions
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.