Office Coordinator

St. Joseph’s/Candler Health System; Savannah (GA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Wellness programs

Insurance options

Child care

Housing opportunities

Job summary

St. Joseph’s/Candler Health System is seeking an Office Coordinator to provide administrative support to clinical staff. You will answer phones, screen calls, route messages, verify patient demographics and insurance, and coordinate scheduling across departments.

The role involves assisting with precertifications, scanning documents into the EMR, and supporting billing accuracy while contributing to patient satisfaction and performance improvement initiatives.

Qualifications

• Associates degree in healthcare preferred.
• Experience in a general medical office preferred (1-2 years).
• Ability to verify patient demographics and insurance information.

Responsibilities

• Verify patient demographics, insurance and other data for claims.
• Coordinate internal and external scheduling and route messages promptly.
• Assist with precertification processes and communicate with insurers.
• Scan documents to EMR to support treatment and claims.
• Support billing/coding accuracy and patient satisfaction initiatives.

Skills

Administrative support

Phone etiquette

Message routing

Customer service

Education

Associates of Healthcare - Preferred

Tools

EMR systems

Job description

The Office Coordinator provides administrative support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling internally & externally. Obtains precertifications, or assists in the precertification process, as required by healthcare insurers and/or managed care. Scans & enters documentation to EMR to substantiate patient treatment & claim submission. Participates in unit activities to promote patient satisfaction and performance improvement.

Education

Associates of Healthcare - Preferred

Experience

1-2 Years General Medical Office - Preferred

License & Certification

None Required

Core Job Functions

• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Respond timely to inquiries according to protocol. Prioritize messages and follow up to assure response to urgent messages has occurred.
• Monitor various reports for precertification need. Perform initial review prior to date of service and concurrent review until precertification obtained. Communicate and collaborate with other departments to eliminate precertification denials.
• Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges.
• Perform patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits. Maintain clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines. Review daily authorization status with insurance representative for all patients coming to the service.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.