Office Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph's/Candler is seeking an Office Coordinator to provide secretarial support to clinical staff in a fast-paced medical setting. The role includes answering phones, routing messages, and verifying patient information for registration and insurance verification.

You will coordinate scheduling and ensure documentation is correctly entered into the EMR to substantiate care and claims. Additional duties involve coordinating referrals, assisting with co-payments and balance notifications, and

Qualifications

• 2+ years experience in a medical office environment preferred.
• Strong communication and organizational skills required.
• Proficiency with EMR/EHR systems preferred.

Responsibilities

• Answer phones, screen calls, route messages and schedule appointments.
• Verify patient information for registration and insurance verification.
• Enter and file documentation to EMR to support treatment and claims.
• Coordinate patient scheduling and referrals to labs, imaging, or specialists.
• Provide patient financial counseling and discuss payment options.

Skills

Telephone etiquette

Customer service

Medical office experience

Education

High School Diploma - Preferred

Job description

The Office Coordinator provides secretarial support to clinical staff. Answers telephone, screens calls, routes appropriately, retrieves and relays messages. Verifies patient information for registration and insurance verification. Coordinates patient scheduling both internally and externally. Scans and enters documentation into EMR to substantiate patient treatment and claim submission. Participates in activities to promote patient satisfaction and performance improvement.

Education

High School Diploma - Preferred

Experience

1-2 Years General Medical Office - Preferred

License & Certification

None Required

Core Job Functions

• Electronic and paper filing systems are maintained. Answers phones, schedules appointments, and routes calls appropriately. Prepares next-day encounters to include insurance verification, review of patient balance, and notification to patients regarding balance when required.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Following the orders of physician and APP, schedules patients for diagnostic procedures and therapeutic interventions.
• Refers patients to correct laboratory, imaging center, hospital or specialist. Ensures precertification is obtained when needed prior to services being rendered. Follows referral process based upon insurance company's policies and procedures.