Office Coordinator

Home Instead; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Home Instead in Houston, TX is seeking a dependable Office Coordinator to join our team. The ideal candidate is organized, professional, compassionate, and understands teamwork in delivering exceptional service to clients, families, and CARE Professionals.

You will handle phones, welcome visitors, enter client data, manage files, time-off requests, and timekeeping issues, while supporting daily office operations and ensuring confidentiality.

Qualifications

• Strong attention to detail and excellent organizational skills.
• Excellent verbal and written communication skills.
• Professional, friendly, and compassionate telephone manner.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong computer skills including Microsoft Word, Outlook, Excel, and WellSky.
• Ability to learn new systems and processes quickly.
• Previous administrative, healthcare, or office experience is preferred.

Responsibilities

• Answer incoming phone calls in a pleasant, professional, and courteous manner.
• Assist with welcoming and communicating with clients, CARE Professionals, families, and visitors.
• Enter new client information accurately and communicate client schedules and updates with the Scheduler.
• Assist with maintaining and organizing employee and CARE Professional files.
• Receive, document, and communicate employee time-off requests.
• Monitor and manage missed clock-ins and clock-outs and assist with correcting timekeeping issues.
• Assist with filing and processing insurance claims and maintaining related documentation.
• Maintain accurate records and ensure information is entered and updated in a timely manner.
• Provide administrative support to the office team as needed.
• Work collaboratively with team members to ensure smooth daily office operations.
• Maintain confidentiality and professionalism when handling client and employee information.

Skills

Attention to detail

Organizational skills

Communication

Multitasking

Time management

Telephone etiquette

Teamwork

Office experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

WellSky

Job description

Home Instead is seeking a dependable, detail-oriented, and service-minded Office Coordinator to join our team. The ideal candidate is organized, professional, compassionate, and understands the importance of teamwork in providing exceptional service to our clients, their families, and our CARE Professionals.

Key Responsibilities

• Answer incoming phone calls in a pleasant, professional, and courteous manner.
• Assist with welcoming and communicating with clients, CARE Professionals, families, and visitors.
• Enter new client information accurately and communicate client schedules and updates with the Scheduler.
• Assist with maintaining and organizing employee and CARE Professional files.
• Receive, document, and communicate employee time-off requests.
• Monitor and manage missed clock-ins and clock-outs and assist with correcting timekeeping issues.
• Assist with filing and processing insurance claims and maintaining related documentation.
• Maintain accurate records and ensure information is entered and updated in a timely manner.
• Provide administrative support to the office team as needed.
• Work collaboratively with team members to ensure smooth daily office operations.
• Maintain confidentiality and professionalism when handling client and employee information.

Qualifications & Skills

• Strong attention to detail and excellent organizational skills.
• Excellent verbal and written communication skills.
• Professional, friendly, and compassionate telephone manner.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong computer skills, including proficiency in:
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • WellSky
• Ability to learn new systems and processes quickly.
• Previous administrative, healthcare, home care, or office experience is preferred.

The Ideal Candidate

We are looking for someone who believes in the power of teamwork and has a genuine heart for service. The right person understands that every interaction matters and is committed to treating our clients, families, and CARE Professionals with respect, compassion, and professionalism.