Care Coordinator

home-helpers-careers; Lawrenceville (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Competitive compensation

Performance incentives

Career growth and learning opportunity

Final pay based on experience

Job summary

Home Helpers Home Care is seeking an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. The position requires coordinating client intakes, scheduling, and maintaining compliance with state and

Qualifications

• Good communication, computer, and organizational skills.
• Customer service experience.
• Ability to work independently with minimal supervision.
• Must have prior knowledge of Home Care Operations.

Responsibilities

• Perform Client intakes and home consultations.
• Answer inquiry calls from clients or employees.
• Be the primary contact with potential clients and caregivers.
• Track and manage the life cycle of all new client leads.
• Maintain weekly KPIs and reports to the Administrator.
• Document all inquiry sales call in WellSky CRM.
• Introduce caregiver to clients on 1st day of shift/schedule.
• Be part of the interview, hiring, and training process for all new staff.
• Manage client and employee files ensuring content complies with state and federal regulations.
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff.
• Fill in and cover clients shifts as needed during a call out.
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Skills

Good communication

Computer skills

Organizational skills

Customer service experience

Multitasking

Work independently

Home Care Operations knowledge

Tools

WellSky CRM

EVV system

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive compensation
• Performance incentives
• Career growth and learning opportunities
• Final pay based on experience

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.

Responsibilities

• Perform Client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Document all inquiry sales call in Wellsky CRM
• Introduce caregiver to clients on 1st day of shift/schedule
• Be part of the interview, hiring, and training process for all new staff
• Manage client and employee files ensuring content complies with state and federal regulations
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
• Fill in and cover clients shifts as needed during a call out
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Qualifications

• Good communication, computer, and organizational skills
• Possess a positive attitude, good people skills, and a professional appearance
• Customer service experience
• Ability to work independently with minimal supervision
• Good work ethics & ability to Multitask
• Must have prior knowledge of Home Care Operations