Office Coordinator

merrymaidscareers; Des Moines (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Merry Maids in Des Moines, IA is seeking an Administrative/Facilities Assistant to support data entry, system updates, and weekly payroll submission. You will confirm customer appointments, create and update schedules, and assist with HR-related tasks and onboarding.

The role requires a GED/HS diploma with 2 years of customer service, strong time management, and proficient Microsoft Office skills. Some driving to client homes may be required in a fast-paced environment.

Qualifications

• High school diploma/GED plus 2 years of customer service experience.
• Ability to drive to customer homes as needed.
• Proficiency with Microsoft Office (Word, Outlook, PowerPoint, Excel).

Responsibilities

• Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
• Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
• Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
• Assists with new hire paperwork, orientation, and training.
• Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
• Answers phones and directs calls to appropriate party.
• Confirms customer appointments.
• Prepares laundry for the following day.
• May occasionally function as a team member or solo cleaner as needed.

Skills

Time management

Organizational skills

Verbal communication

Written communication

Dependable

Adaptable

Driving to client homes

Cleaning product knowledge

Education

GED or HS diploma

Tools

Microsoft Office

Job description

Position Overview

Provides general facilities administration support which may include data entry, system updates, and weekly payroll submission. Confirms customer appointments. Creates and updates schedules with new customer information and provide team members with daily appointments/routes. May assistant with new hire paperwork, orientation, and training.

Responsibilities

1. Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.
2. Creates and updates schedules with new customer information and provide team members with daily appointments/routes.
3. Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.
4. Assists with new hire paperwork, orientation, and training.
5. Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.
6. Answers phones and directs calls to appropriate party.
7. Confirms customer appointments.
8. Prepares laundry for the following day.
9. May occasionally function as a team member or solo cleaner as needed.

Education and Experience Requirements

• High school diploma/general education degree (GED) plus 2 years of customer service required

Knowledge, Skills and Abilities

• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to drive to customer homes as needed
• Ability to differentiate between variously colored cleaning products by identifying the color or product name
• Ability to define specific uses of cleaning products
• Ability to read and understand cleaning instructions indicated on customized service reports
• Microsoft© Office applications (Word, Outlook, PowerPoint, Excel)