Office Concierge & Guest Experience Specialist

Career Group; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Career Group is seeking a Workplace Experience Associate for a confidential financial firm in Minneapolis, MN, to deliver personalized, client-focused service and oversee daily office operations and hospitality.

The role partners with Workplace Experience and Events teams to coordinate meeting spaces, handle client requests, manage supplies, and support security and mail services, ensuring a welcoming, professional environment for employees and guests.

Qualifications

• 3+ years of experience in hospitality, workplace experience, hotel, restaurant, concierge, or customer service environments.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite.
• Professional demeanor with a strong customer service mindset.

Responsibilities

• Deliver exceptional, five-star customer service across all forms of communication.
• Welcome guests, manage visitor registration, and provide a seamless arrival experience.
• Coordinate meeting room readiness, including audiovisual equipment, catering, room setup, lighting, temperature, and supplies.
• Maintain high standards of hospitality and concierge services throughout the office.
• Submit and coordinate facilities work orders as needed.
• Support building security, guest access, and badge/access card troubleshooting.
• Receive, secure, and distribute deliveries and packages.
• Foster strong working relationships across departments.

Skills

Hospitality experience

Customer service

Communication

Organization

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Career Group is seeking a Workplace Experience Associate for a confidential financial firm in Minneapolis, MN, to deliver personalized, client-focused service and oversee daily office operations and hospitality.

The role partners with Workplace Experience and Events teams to coordinate meeting spaces, handle client requests, manage supplies, and support security and mail services, ensuring a welcoming, professional environment for employees and guests.